Communications Officer/Dispatcher

JOB TITLE: Communications Officer

COM/03

DEPARTMENT: Camden County Sheriff’s Office

JOB SUMMARY: This position is responsible for receiving, evaluating, and disseminating calls

for county, police, fire and emergency medical service through the Communications Unit. 1-year

probationary period with 6-month training period.

MAJOR DUTIES:

• Receives, evaluates, and disseminates calls for police, fire and emergency medical

service.

• Monitors and transmits emergency and operation messages via multi-channel base

radio.

• Inputs data and dispatches appropriate units; updates and monitors status of police and

fire units using computer aided dispatch system.

• Inputs and retrieves inquiries concerning wanted/stolen status of persons, vehicles, and

articles and concerning criminal histories of persons through TAS/ADORS, MULES,

NCIC and Department of Revenue computer files.

• Prepares new Communications Officer for MULES and Missouri State Certification

through on-the-job training and instruction; trains new Communications Officers in all

aspects of the position; evaluates job performance of trainees and provides remedial

training as needed.

• Maintains manual and computer files and logs.

• Refers citizens with non-law-enforcement problems to appropriate agencies.

• Monitors building security and all external city-owned video surveillance via closed

circuit camera.

• Monitors jail security via closed circuit camera and audio system; provides back-up jail

security via electrical jail door lock.

• Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of communications equipment and technology.

• Knowledge of MULES, NCIC, and FCC rules and regulations.

• Knowledge of Police Department, Fire Department, Highway Patrol, Sheriff’s

Department and other emergency service providers.

• Skill in the use of various types of communications equipment.

• Skill in the operation of computers and other types of modern office equipment.

• Skill in oral and written communication.

SUPERVISORY CONTROLS: The E911 Director assigns work in terms of general

instructions. The supervisor spot-checks completed work for compliance with procedures,

accuracy, and the nature and propriety of the results.

Communications Officer, Police

GUIDELINES: Guidelines include MULES/NCIC standards, FCC regulations, county/city

policies and procedures, the county/city EOC plan, County/City Department policy, county

computer policy, and Fire Department policy. These guidelines are generally clear and specific

but may require some interpretation in application.

COMPLEXITY: The work consists of related technical communications duties. The need to

perform multiple tasks at the same time contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to receive, evaluate, and disseminate

calls to police and fire units. Successful performance helps ensure efficient communication of

information to emergency responders.

PERSONAL CONTACTS: Contacts are typically with co-workers, Police Officers,

Firefighters, vendors, citizens, medical professionals, and representatives of other law

enforcement agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, to resolve

problems, to provide services, and to motivate or influence persons.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or

while intermittently standing, bending, crouching, or stooping. The employee frequently lifts

light and occasionally heavy objects, uses tools or equipment requiring a high degree of

dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in the Communications Center.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent.

• No felony convictions.

• Certification by the Missouri State Highway Patrol (MSHP) in computer entry and

inquiry is required the first year of employment and re-certification as required by the

MSHP.

• Must meet continuing education requirements as established by the State of Missouri.

• Type at least 30 wpm

PREFERRED QUALIFICATIONS:

• All Experience preferred not necessary as a public safety communications/dispatcher

Job Type: Full-time

Pay: From $39,569.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Camdenton, MO 65020 (Required)

Ability to Relocate:

• Camdenton, MO 65020: Relocate before starting work (Required)

Work Location: In person

Salary : $39,569