What are the responsibilities and job description for the Resident Service Coordinator position at Camden Property Trust?
Job Summary
Are you customer focused, have a passion for people and like to have fun? Our Resident Services Coordinators are experts in building relationships and exceeding expectations. They are responsible for ensuring the satisfaction of our residents by managing service requests, organizing resident functions, and guiding residents through the move-in process. Their efforts support the community’s success by helping to meet leasing, retention and occupancy goals. Our ideal candidate will have excellent communication skills and think outside the box to solve problems and come up with innovative new ways to increase resident relations. They are able to understand and anticipate our customers’ needs to provide Living Excellence, once experience at a time.
Essential Functions
Assist residents with maintenance requests and enter requests into OneSite in a timely manner, follow up with residents after completion to ensure that they were satisfied with their experience
Plan, organize, and promote resident functions and events for the community
Utilize and establish creative marketing and social media strategies to increase property traffic
Guide residents through the move-in process; release keys, fobs, parking passes, etc., and assist with any questions or concerns
Promote positive resident relations through courteous and timely response to resident needs and concerns
Actively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendors
Use a customer focused attitude year round to increase customer sentiment and ensure a smooth renewal process for existing residents
Assist the Maintenance Supervisor with coordinating and scheduling carpet cleanings, pest control, and preventative maintenance for the community
Assist the team with the renewal process and sending out resident notices
Performs leasing activities including generating traffic, following up on leads, touring the community and closing sales
Showcase the value of the community features as they relate to the customer needs
Support occupancy and retention goals by following up with potential and current residents
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks
Will assist in other projects and activities as needed
Qualifications
Bachelor’s degree preferred
One year of experience in sales, hospitality and/or customer service
Leasing and/or property management experience preferred
Knowledge of OneSite and Yield Star preferred
Customer focused attitude and ability to build strong relationships
Ability to meet or exceed sales and customer service goals
Must be able to work a varied schedule including weekends and holidays as required
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Strong written and verbal communication skills
Bilingual in Spanish is a plus
And here’s the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
Will use some repetitive motion of hand-wrist in using computer and writing
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)
Must handle stressful, urgent, novel and diverse work situations on a daily basis
Emotional stability and personal maturity are important attributes in this position
Will be regularly called upon to work long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Contact your HR team for the position’s Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
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Are you customer focused, have a passion for people and like to have fun? Our Resident Services Coordinators are experts in building relationships and exceeding expectations. They are responsible for ensuring the satisfaction of our residents by managing service requests, organizing resident functions, and guiding residents through the move-in process. Their efforts support the community’s success by helping to meet leasing, retention and occupancy goals. Our ideal candidate will have excellent communication skills and think outside the box to solve problems and come up with innovative new ways to increase resident relations. They are able to understand and anticipate our customers’ needs to provide Living Excellence, once experience at a time.
Essential Functions
Assist residents with maintenance requests and enter requests into OneSite in a timely manner, follow up with residents after completion to ensure that they were satisfied with their experience
Plan, organize, and promote resident functions and events for the community
Utilize and establish creative marketing and social media strategies to increase property traffic
Guide residents through the move-in process; release keys, fobs, parking passes, etc., and assist with any questions or concerns
Promote positive resident relations through courteous and timely response to resident needs and concerns
Actively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendors
Use a customer focused attitude year round to increase customer sentiment and ensure a smooth renewal process for existing residents
Assist the Maintenance Supervisor with coordinating and scheduling carpet cleanings, pest control, and preventative maintenance for the community
Assist the team with the renewal process and sending out resident notices
Performs leasing activities including generating traffic, following up on leads, touring the community and closing sales
Showcase the value of the community features as they relate to the customer needs
Support occupancy and retention goals by following up with potential and current residents
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks
Will assist in other projects and activities as needed
Qualifications
Bachelor’s degree preferred
One year of experience in sales, hospitality and/or customer service
Leasing and/or property management experience preferred
Knowledge of OneSite and Yield Star preferred
Customer focused attitude and ability to build strong relationships
Ability to meet or exceed sales and customer service goals
Must be able to work a varied schedule including weekends and holidays as required
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Strong written and verbal communication skills
Bilingual in Spanish is a plus
And here’s the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
Will use some repetitive motion of hand-wrist in using computer and writing
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)
Must handle stressful, urgent, novel and diverse work situations on a daily basis
Emotional stability and personal maturity are important attributes in this position
Will be regularly called upon to work long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Contact your HR team for the position’s Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
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