Front Office Manager

Job Title : Front Office Manager

Department : Front Office

Reports to : Director of Rooms

Responsible for managing all aspects of the daily operations including, but not limited to, operations, staffing, and payroll in accordance with the guidelines of the Director of Rooms and hotel policies and procedures.

Primary Responsibilities :

• Actively recruit and retain top talent for the resort team.
• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the Trail Guides and to the guidelines set in the employee handbook, and hotel policies and procedures. Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Monitor and enforce asset controls, such as cash, wristbands, etc., in accordance with established procedures. Maintain accurate logs.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Be well-informed regarding the Guest Recovery program, ensuring adherence to the program by all staff members authorized to issue guest recovery adjustments.

Next Level Duties :

Must Have Personal Qualifications :

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.