Job Title : Seasonal Reservation Sales Agent
Department : Call Center
Reports to : Director of Revenue
The Reservation Sales Agent is responsible for handling high call volume, providing detailed information and visual descriptions of the resort experiences to the customers ultimately converting inquiries into bookings. This role is a Revenue / Sales focused position, with a secondary focus on supporting the operations team.
What's in it for me :
- Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
- Paid Training to gain skills, knowledge, and experience for professional development.
- Not to be missed employee events throughout the season.
- Referral Bonuses - invite your friends to work with you!
- Competitive wages and advancement opportunities.
- Interact with people from all over the world!
- Next day pay, through PayActiv.
- Tuition Reimbursement
- Medical, dental, vision insurance, 401K
- Vacation and PTO
- Full-Time status benefits
How I can Create Guests for Life :
SmileAccepts and services all incoming inquiries related to room reservations, ski / mountain, waterpark, dining and all other services offered by Camelback ResortDelivers a customized reservation and customer service experience, using the 4 Keys, to those inquiring to book, modify or cancel activity reservationsContinuous expert knowledge of resort rooms, activities, amenities, rate packages and able to :Offer customized room products, packages, ski / mountain, waterpark, dining and all service options
Make outbound calls to guests who are interested in booking activities with a hotel stay already booked.Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guestUp-sell where possible according to established guidelines to maximize resort optimal revenue opportunity.Follow the yield management strategies to contribute to optimal revenue for resort.Offer alternate dates for sold-out periodsManage multiple media simultaneously - phone, email, reservation system, chat, PMS (property management system), websiteNext Level Duties :
Follow established SOP (standard operations procedures), Call Flow Criteria as well as resort yield management strategies to ensure a maximum revenue per booking whenever possibleEnsure proper departmental communication and reservation details for all guest special requests with the goal of relevant departments ability to execute and deliver needs of guests upon arrival and throughout their stay -Detail each relevant reservation to ensure full explanation of guest special requests
Cross reference other reservations as appropriate to ensure all departments know of parties traveling togetherUse computer-based system & phone system to :Book tickets for activities and group room reservations
Process cancellations, revisions and information updates on changesOther duties and / or projects as assigned from leadershipIs this the job for me :
Enjoys presentation of products, services and a general interest in destination travelCan do positive attitude and works well with othersSuperior customer service mentalityStrong attention to detail is a mustAbility to thrive on continuous progress in a high volume, fast pace, sales focused environmentAbility to multi-taskMust have some computer proficiencyMust have some work schedule flexibilityStrong listening skillsMakes guests feel unique and special by listening and establishing a connection with the caller, and intuitively anticipating their needsConveys information, both written and verbal, that is clear, precise, and understood by othersProblem solver who positively influences the decisions of othersPossesses a hunger to produce superior quality work with a sense of urgencyThrives in a competitive environment that celebrates individual and team successesThis job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
