Customer Service Representative

Company Summary

Camelot Print & Copy Centers is the leading printing services company in the Capital District and offers a variety of print & copy services under one roof. “We don’t just sell copying and printing... we sell service & quality!” This motto is very easy to say but extremely difficult to perform each and every day. Camelot does this by recruiting the best production staff in the area, a top-notch design team and highly responsive service professionals.

Camelot Print & Copy Centers proudly serves the Capital Region and Hopewell Junction New York.

Position Summary

Reporting to the Customer Service Manager, the Customer Service Representative is responsible for learning the different products and services Camelot Print & Copy Centers offers, educating current and prospective customers, answering questions and closing sales. Success in this position is dependent upon the Customer Service Representative’s ability to rapidly build relationships, listen, solve problems and close sales.

How You’ll Make an Impact

• Learn, understand and communicate various types of products and the specific characteristics of each
• Become an expert on Camelot Print & Copy Centers products, services and how Camelot will meet the needs of current and future customers
• Embrace Camelot Print & Copy Centers sales methodology in an effort to nurture relationships, overcome objections and convert prospects into customers
• Greet customers, provide an exceptional customer experience consistent with company mission
• Listen, ask relevant questions and obtain necessary information to assist the customer in error-free completion of their project
• Identify what phase of the sales cycle the customer is in, gather competitive information and a willingness to close the sale
• Source and foster new customer relationships
• Respond to sales phone and email inquiries professionally, quickly and without error
• Assist in production as needed

What You Must Bring to This Role

• High school diploma or general education degree (GED); or equivalent combination of education and experience - required
• Associates degree from a 2-year college and/or 4 years related experience or training; or equivalent combination of education and experience - desired
• Demonstrated success rapidly building and maintaining relationships - required
• A history of excellence in active listening, identifying applications/solutions and a willingness to close a sale - required
• Proven success working independently and in a team environment - required
• Demonstrated competence in Microsoft Office (Excel, Word, and PowerPoint) - required
• Proven comfort handling multiple tasks in a fast-paced environment while maintaining poise and patience - required
• Exposure to and comfort with basic math skills, such as addition, subtraction, multiplication, and division - required
• Commitment to operate safely and effectively - required
• A history of exceptional attention to detail and commitment to "doing things right the first time" - required

Compensation, Benefits & Fun Stuff

• Be a part of a locally owned & operated business, who values treating everyone with integrity & respect
• Be a part of a progressive company who strives to reinvest in their staff and community
• Financial Wellness Evaluation
• Comprehensive medical, dental, vision & life insurance plan (full time employees)
• Paid vacation (full time employees)
• Paid sick days (full time employees)
• Paid personal days (full time employees)
• Paid holidays (full time employees)

Working Conditions & Physical Efforts

• The person fulfilling this role will split their time between Customer Service & Production Operator
• Intellectually intense, fasted paced and often changing environment
• Work is performed in an interior office, warehouse and production environment
• Ability to sit for a prolonged period of time
• Visual functions being those of near vision, depth perception, and ability to adjust focus
• Talking and hearing occur continuously in the process of communicating with leadership & customers
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
• This role requires moderate physical effort and has limited exposure to physical risk
• This role requires regular lifting of up to 50 pounds
• Transportation to and from work locations

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments given to an employee in this role. Employees are expected to perform any and all duties (compliant, legal & ethical) assigned by the Company leadership, collaboratively and with the best intention of the customer and company.

This role is posted in partnership with HR Resolved, Inc.

Salary : $17 - $22