PHONE BANK RECEPTIONIST

PHONE BANK RECEPTIONIST

SALARY: $ 28,501.00 per year

SECTION I-JOB DESCRIPTION

SUMMARY:

Under the supervision of the WIC Director or designee. Performs various tasks as needed and directed by Supervisor or designee. Tasks include, but are not limited to clerical duties such as, answering the phone, greeting clients, explaining procedures and issuing appointments.

ESSENTIAL FUNCTIONS

1. Employee will accurately document all time worked.
2. Report directly to WIC Director or designee.
3. Answer incoming phone calls for WIC Program in a professional and courteous manner.
4. Adhere to Cameron County, Department of State Health Services (State) and Cameron County Public Health and WIC Program (Local) policies and procedures.
5. Input data and issue appointments using current TXIN computer system.
6. Must have basic knowledge on WIC certification process.
7. Initiate a new record for potential participants within TXIN computer system.
8. Inform applicants of income/residency eligibility requirements using WIC policies and procedures.
9. Call WIC participants to reschedule lapsed appointments.
10. Assist participants with transfer requests.
11. Request in-state and out-of-state transfers.
12. Must travel and work in other clinic sites as deemed necessary.
13. Provide telephone numbers to appropriate agencies for the benefit of the participant.
14. Support and promote breastfeeding activities.
15. Provide WIC services in a professional and courteous manner as well as establish rapport with other organizations and the general public.
16. Maintain knowledge of Department State Health Services, WIC immunization policies and procedures and refer clients when deemed necessary.
17. Refer to appropriate agencies/programs to benefit the participant.
18. Refer clients to authorized personnel to help facilitate breast pump issuance as deemed necessary.
19. Must maintain current Department of State Health Services Immunization Guidelines.
20. Have no vested financial interest in WIC.
21. Other duties as assigned.

SECTION II-JOB REQUIREMENTS

EDUCATION AND EXPERIENCE:

Must have a high school diploma or equivalent.

KNOWLEDGE, SKILLS, AND ABILITIES:

Able to communicate well verbally and in writing.

SPECIAL REQUIREMENTS:

Must have a valid Texas Driver's License, comply with State of Texas Driving Laws, and maintain an acceptable driving record. Must have reliable transportation. Employees of Cameron County may be required to work during any natural disaster or emergency. Criminal background check is required for employment or continued employment.

PHYSICAL DEMANDS:

Good health and physical condition sufficient to permit full performance of the duties of the position. If additional assistance is required, employee must request assistance prior to performing the assignment.

SECTION III-JOB DIMENSIONS

CONTACTS:

EXTERNAL CONTACTS:

Occasional contact with other health, social and educational care agencies, and outside organizations. Frequent contact with clinic clientele. Communication is via telephone, written communication and face to face.

INTERNAL CONTACTS:

Utilizes tact when dealing with County employees, health, social and educational care providers, and clientele regarding operations issues. Constant contact with County Personnel. Communicating is primarily face-to-face, via telephone and through written communication.

RESPONSIBILITY:

Comply with Cameron County, Cameron County Public Health rules/regulations and display a positive public image. As a Cameron County employee, the identity of every client shall be kept confidential except to the extent necessary to carry out the purpose of an investigation, hearing, or judicial proceeding.

DIFFICULTY:

Judgment is required to ensure completion of job activities as assigned by the Immediate Supervisor or designee. Uses discretion to achieve work goals. Initiative is constantly required to achieve work goals.

GUIDANCE:

As assigned by Immediate Supervisor or designee. It is the responsibility of the employee to know and maintain contact with their Immediate Supervisor or designee.

WORKING CONDITION:

Working conditions are primarily in a clinic, office, or community center.

This is not a Civil Service covered position.

BENEFITS: Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System and Paid Holidays. Cameron County has a mandatory direct deposit payroll program.

AA/EEO/MFD EMPLOYER

Salary : $2