What are the responsibilities and job description for the IT Systems Analyst position at Cameron Craig Group?
Seeking a hands-on IT professional to manage and support operational software systems and ensure optimal user environments across the organization. This position reports to the Chief Financial Officer and collaborates closely with the third-party Managed Services Provider (MSP). The ideal candidate will be responsible for providing user support, managing system integrations, and ensuring backup, disaster recovery, and communication systems are fully operational.
Key Responsibilities :
- Provide first-line support for end-users by troubleshooting issues related to computer hardware, network / internet connectivity, email, and software applications, along with handling password and account administration requests.
- Manage and deliver user support for operational software programs and system integrations, ensuring smooth functionality.
- Collaborate with our managed services provider (MSP) to maintain and optimize the company’s entire network infrastructure.
- Ensure the company’s backup and disaster recovery systems are fully operational and prepared for any contingencies.
- Support and maintain various network systems, including printer networks (administrative and operational), DUO two-factor authentication, VPNs, and Power Automate workflows.
- Manage the company’s communication infrastructure, which includes phone systems, internet service providers, and Office 365 products.
- Handle user account maintenance tasks such as setting up new users and configuring their hardware and software environments.
- Conduct training sessions for users on Office 365 applications, phishing awareness, and network tool usage.
- Maintain the internal help desk ticketing system to improve user satisfaction and identify areas for technical improvement.
- Develop and maintain comprehensive documentation for recurring tasks, processes, and procedures.
- Oversee and ensure the effective functioning of the company’s Electronic Data Interchange (EDI) systems.
- Provide technical support for a wide range of software solutions, including Aeros ERP, Aeros Live, Easy Automation, Repete, Computerway Food Systems, Sage, Forms on Fire, GEOTAB, FeedLok, and more.
- Build and maintain relationships with external contractors and equipment suppliers to ensure the smooth running of IT operations.
- Contribute to the company’s Environment Management Systems (EMS) by monitoring and reducing the environmental impact of operations, including efforts in pollution prevention.
Required Education & Skills :
Technical Skills :
Physical Requirements & Work Environment :
Join our team as a Systems Analyst where you can make a significant impact on our technology operations while fostering a collaborative work environment. We look forward to your application!
Job Type : Full-time
Pay : $70,000.00 - $90,000.00 per year
Benefits :Application Question(s) :
Experience :
Ability to Relocate :
Work Location : In person
Salary : $70,000 - $90,000
