What are the responsibilities and job description for the IT Technician position at Cameron Memorial Community Hospital, Inc?
Description
Cameron Memorial Community Hospital is an independent, not-for-profit facility that proudly serves Angola and Steuben County. We have been a cornerstone of this community and the surrounding area in northeast Indiana dating back to 1926. Over the years, we have helped generation after generation of area residents enjoy better health and live comfortably. Today, Cameron Hospital has grown into something more than a simple community hospital. Filled with advanced equipment and skilled specialists, Cameron is a modern, high-tech facility that provides advanced diagnostics, a variety of specialties and cutting-edge treatment options that are combined with highly personalized and compassionate care.
DEPARTMENT: Information Technology – IT
JOB TITLE: IT Technician
SHIFT: 80 Hours Bi-Weekly, days, required to take call
BENEFITS: This is a full time, benefit eligible position.
Summary/Objective
The IT Technician provides tier 2 support of endpoint hardware and software and responds to support requests via telephone, email, chat, and online ticketing portal. This position is required on premise.
Essential Functions
- Respond to support tickets via phone, email, chat, and help desk software platform
- Troubleshoot and repair hardware such as: desktops, laptops, monitors, printers, document scanners, mobile phones, etc.
- Prioritize and escalate tickets as needed
- Create and maintain documentation related to the configuration and maintenance of equipment and software
- Coordinate with vendors as necessary to diagnose problems, perform troubleshooting, and repair equipment
- Maintain accurate and organized inventory of technology assets
- Based on a rotating schedule, serves in an “on call” capacity per the IT On Call policy and procedures.
Qualifications
Experience
- Minimum 1-year experience working in a technical support role
- Experience with Active Directory for user and object management
- Previous Healthcare IT experience preferred
Skills/Competencies
- Skilled in troubleshooting desktops, laptops, printers, and other hardware peripherals
- Dedication to superior customer service
- Excellent written and verbal communication skills
- Proficient with Microsoft Office and Office 365 applications, including management
Education Required
- High School Diploma
Licenses Requirements
- None
Certifications Required or Preferred
- CompTIA A certification or equivalent
