Office Administrator/Customer Service

CAMFIL – A GLOBAL LEADER IN AIR FILTERS AND CLEAN AIR SOLUTIONS

For more than half a century, Camfil has been helping people breathe cleaner air. As a leading manufacturer of premium clean air solutions, we provide commercial and industrial systems for air filtration and air pollution control that improve worker and equipment productivity, minimize energy use, and benefit human health and the environment. We firmly believe that the best solutions for our customers are the best solutions for our planet, too. That’s why every step of the way – from design to delivery and across the product life cycle – we consider the impact of what we do on people and on the world around us. Through a fresh approach to problem-solving, innovative design, precise process control and a strong customer focus we aim to conserve more, use less and find better ways – so we can all breathe easier.

The Camfil Group is headquartered in Stockholm, Sweden, and has 30 manufacturing sites, six R&D centers, local sales offices in 30 countries, and nearly 6,000 employees and growing. We proudly serve and support customers in a wide variety of industries and in communities across the world. To discover how Camfil can help you to protect people, processes and the environment, visit us at www.camfil.com.

We currently have an immediate opening for an individual with proven customer service and administrative skills for our St. Louis Park, MN Sales Branch Office.

SUMMARY:

In this position the Branch Administrator will coordinate and monitor office activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Order processing, invoicing, and billing: ensure accuracy and timeliness of customer orders

· Customer service for both internal and external customers, verify and update orders.

· Work closely with our Sales team to coordinate information

· Provide technical information, product information, and literature to current and potential customers

· Use Customer Relationship Management (CRM) software system

· Administrative support and general office tasks

QUALIFICATIONS:

· Timely and accurate processing of customer orders via email/phone/walk in

· Work closely with Sales Team

· Communicating with customers courteously and promptly

· Provide excellent Customer Service to both internal and external customers

· Answering phone calls and resolving any issues

· Assist in preparing price quotes for customers

· Gaining knowledge of products to understand customer needs

· Providing literature, technical information, product information and any other support to customers

· Set up new customer accounts

· Process credit card payments and work closely with Credit Department to resolve any issues

· Portal invoicing

· Review daily reports for inconsistencies

· Process month end reports

· General office tasks

· Ensure all Customer invoicing is completed in a timely manner

· Confirm proper and timely delivery of Drop Ship orders to external customers

· Coordinate weekly deliveries to customers

· Create Purchase Orders for both product and supplies

· Ensure all inbound materials are properly documented, accurate, and receipts are done in a timely manner

· Coordinate customer pickups as needed

QUALIFICATIONS:

· Proficiency in MS-Office (Word and Excel)

· Knowledge of an ERP system

· Outlook email organization and prioritization.

· Strong attention to detail

· Reliability is essential and availability to work overtime as needed

EDUCATION and/or EXPERIENCE:

· AA from accredited school preferred

· Minimum High School Diploma and equivalent experience of 3-7 years in an office environment

LANGUAGE SKILLS:

· Ability to communicate effectively orally and written to Management and employees of organization.

MATHEMATICAL SKILLS:

· General mathematics skills required.

REASONING ABILITY:

· Problem-solving skills required, multi-tasking

PHYSICAL DEMANDS:

· While performing the duties of this job, the employee is regularly required to sit, stand and walk for long period of times.

· The employee is required to lift and /or move up to 30 pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is exposed to both warehouse and office surroundings.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Experience:

• Microsoft Office: 2 years (Required)
• Administrative experience: 1 year (Required)

Ability to Commute:

• Minneapolis, MN 55426 (Required)

Work Location: In person

Salary : $20 - $23