What are the responsibilities and job description for the Service Technician - [South/Southwest Houston] position at Camillo Companies?
Job Summary :
SimplyHome is actively seeking a Service Technician. This position will be responsible for diagnosing and repairing home maintenance issues within our SimplyHome single-family, townhomes, and multi-family residences. Service Technicians with SimplyHome are expected to maintain a high level of customer service and have a desire to achieve customer satisfaction.
Duties / Responsibilities :
Having knowledge and ability to perform home maintenance tasks. (interior and exterior)
Ability to diagnose complex home maintenance issues.
Must have reliable transportation.
Additional responsibilities and exceptions may include emergency maintenance tasks (for example natural disasters).
Keep up to date notes and documentation on each workorder with within our property management software.
Ensure and maintain a high level of customer satisfaction to be measured by resident surveys upon completion of each work order.
Required Skills / Abilities :
Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
Must have a valid driver license and clean driving record (including toll tags) for the last 5 years.
Education and Experience :
High school graduation or GED equivalent.
Property Management software experience a plus
Strong background with either home warranty, motor home or multifamily residential repairs.
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