Resident Transition Coordinator

Company: SimplyHome

Job Title: Resident Transition Coordinator

Department: Property Management

Reports to: Resident Transition Manager

Status: Full Time / Non-Exempt, Hourly

Job Summary:

Camillo Companies is actively seeking an experienced Resident Transition Coordinator. This role is responsible for ensuring seamless resident transitions (i.e. eviction cases), accurately communicating with residents and ensuring compliance with all legal regulations and company best practices. This person will coordinate the eviction process. This role will report directly to the Resident Transition Manager. The ideal candidate will have strong communication and organizational skills, they will have the ability to handle sensitive situations in a professional manner.

Duties/Responsibilities:

• Serve as the primary point of contact for residents throughout the collections and eviction process, addressing questions and concerns professionally.

• Assist in coordinating the eviction process, including pre-eviction notices, legal filings, and court proceedings.

• Maintain an organized tracking system to monitor eviction cases, ensuring timely progression through each stage.

• Ensure all eviction activities comply with landlord-tenant laws, fair housing regulations, and company policies.

• Work closely with legal counsel to prepare documentation and provide support during court proceedings.

• Coordinate with contractors and vendors for property clean-outs, lock changes, and turnover services post-eviction.

• Provide regular reporting for management including status updates and risk assessments associated with eviction cases and take proactive steps to protect company assets.

• Travel for court hearings, property assessments, or other job-related tasks as required.

Required Skills/Abilities:

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.

• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.

• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.

• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.

• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.

• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.

• Excellent communication and negotiation skills to handle sensitive resident interactions professionally.

• Strong organizational skills with the ability to manage multiple cases simultaneously.

• Ability to work independently while collaborating with multiple departments.

• Ability to travel as needed.

Education and Experience:

• 2 years of experience in property management, legal support, collections, or a related field (preferred but not required).

• Proficiency in Microsoft Office

• Experience with property management software.

• Experience with eviction processes preferred

• Conversational Spanish preferred

About Us:

As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (SimplyHome), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of SimplyHome, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company made acquisitions to expand into new markets in and outside of Texas.

Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor.

Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #SimplyCareers