What are the responsibilities and job description for the IT Specialist I position at Caminar?
Position Title: IT Specialist 1
Department: Information Technology
Reports to: Director of Information Technology
Classification: Full-Time, Exempt
Salary: $75,000 DOEE Benefits
Department: Information Technology
Reports to: Director of Information Technology
Classification: Full-Time, Exempt
Salary: $75,000 DOEE Benefits
Shift: Monday - Friday 9am - 5pm
Summary
The IT Specialist performs the day-to-day tasks required to provide general computer hardware and software related support to end users. In addition, the IT Specialist materially participates in the development of PowerShell scripts that automate these day-to-day tasks and the ongoing design and maintenance of several SQL Server Integration Services projects that provide the company’s data analytics infrastructure.
The IT Specialist performs the day-to-day tasks required to provide general computer hardware and software related support to end users. In addition, the IT Specialist materially participates in the development of PowerShell scripts that automate these day-to-day tasks and the ongoing design and maintenance of several SQL Server Integration Services projects that provide the company’s data analytics infrastructure.
Essential Duties and Responsibilities
The following duties and responsibilities are essential to this role:
- End-User Desktop Computer Support (Help Desk):
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Provides general computer hardware and software related support to end-users.
Maintains timely, accurate and descriptive documentation of all technical support tasks using the IT department’s help desk support software. -
Develops and maintains a library of PowerShell admin scripts that automate many of the day-to-day tasks required to maintain Active Directory, Azure Active Directory, Exchange Server, and SharePoint.
Network Administration: -
Develops scripts to automate repetitive network administration tasks.
Designs and maintains Remote Desktop Services (a.k.a. Terminal Server) configurations and troubleshoots all operational problems. - Maintains and troubleshoots network security, including employee login accounts and profiles, in accordance with department policies and procedures.
- Configures, installs, and troubleshoots LAN, WAN, Intranet, and Internet connectivity in accordance with approved department guidelines.
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Maintains corporate data backup operations in accordance with department policies and procedure.
Data Analytics - Designs and maintains SQL Server Integration Services projects that provide the company’s data analytics infrastructure.
- Designs Power BI reports as required.
- General:
- Attends training events and staff meetings as assigned.
- Actively nurture and advance the cooperative, harmonious and teamwork-oriented environment Caminar strives to promote within the workplace. Through daily efforts and presentation, promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
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Performs other related duties, responsibilities and special projects as assigned.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time based on business need.
Competencies: - To perform the job successfully, an individual should demonstrate the following competencies:
- Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Customer Service—the individual manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
- Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays or unexpected events.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
- Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
- Must be able to interact with non-computer personnel as a trainer.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor Degree in Computer Science or Engineering Technology and/or relevant experience to include network design and administration.
- 2 years of IT Helpdesk experience in a corporate or supportive environment
- Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Publisher, etc.).
- Basic programming experience
- Extensive experience in network administration script development.
- Extensive experience in developing interfaces between database systems.
- Experience in health services administration or non-profit environment is helpful.
- Must be a dynamic self-starter with demonstrated ability to work independently on special projects.
- Must be able to work independently while working in one of the branch offices
Physical, Environmental and Mental Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to:
- Physical: Occasionally required to push/pull objects up to 50 lbs., and to lift/carry objects up to 30 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.
- Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand / be understood using the English language.
- Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
- Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
- Equipment: Frequently required to use a computer, desk phone, and cell phone.
Special Requirements
- Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
- This position will require driving so maintaining a valid CA driver license, reliable personal automobile, a clean driving record, and current insurance as required by law are essential job requirements.
- A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
- Will occasionally be required to work nights and/or weekends as needed to perform system maintenance that would disrupt the users if performed during normal working hours.
This job description is subject to change at any time.
We've Got You Covered
Medical, Dental, and Vision
Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.
Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.
Employee Wellness Program
We’ll reimburse you for a portion of your gym/fitness dues.
Life, Long-term Disability,and AD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.
Paid Time Off
We offer twelve paid holidays and a generous sick and vacation benefit.
401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions.
The plan also offers an employer match on eligible employee deferrals at one year of service.
Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!
Employee Assistance Program
For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time based on business need. This job description is subject to change at any time.
Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org
Salary : $75,000
