Help Desk Technician I

At Camis, we connect people to memorable recreational experiences. We do this through our online reservation systems and call center services. Our Software as a service (SaaS) solution meets the needs of over 500 government and privately-operated parks, campgrounds, harbors, and marinas across North America.
We are a diverse group of people; unified in the belief that work can be fun, fulfilling, and flexible!

Visitwww.camis.comfor more information on our products, services and clients.

Camis is looking for aHelp Desk Technician Ito provide technical support to both Camis employees and clients.

We are looking for a candidate who can provide exceptional customer service and problem resolution in a friendly, courteous, and professional manner.

What Youll Be Doing:

• Resolving complex software inquiries from clients, call center agents, and park staff over the phone
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  
• Troubleshooting hardware and determining next steps to get issues resolved
• Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
• Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time
• Valid drivers license with a clear driver's record is required for this role
• Onsite and remote work is expected
  
• Ability to occasionally lift 20 lbs. required

The Details:

Training Begins:February 17, 2025

• Successful candidates will complete a paid3-week hybrid training session,
  • Monday to Friday 9:00am5:30pm Eastern Time
    

• Our hours of operation are 7:30 AM - 11:00 PM, 7 days a week
• Flexibility in scheduling is required
• You will be scheduled 20-40 hours/week, based on business needs
• End of Contract date: September 7, 2025
• Hybrid work week with 2 day on site requirement
• Onsite work and client site visits are requirements for this role
• Office Location: Ann Arbor, MI

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.