What are the responsibilities and job description for the Software Delivery Manager position at Camlin Group?
About The Role
We have an exciting opportunity to join Camlin as a highly skilled Software Delivery Manager to lead the design and implementation of enterprise solutions within the utility or related industry. The ideal candidate will have extensive experience in delivering commercial off-the-shelf (COTS) or Software-as-a-Service (SaaS) projects, along with expertise in analytics solutions. This role requires strong leadership, analytical thinking, and experience with Agile methodologies to ensure successful project execution.
What You'll Do
- Engage with customers as the primary contact for software delivery programs.
- Plan estimate and lead customer facing projects.
- Prepare and deliver project reports and lessons learned.
- Document and present recommendations for new software features or analytics.
- Participate in delivery management and software solutions continuous improvement processes.
- Present project requirements to software solutions and product management teams for evaluation and inclusion in roadmap planning.
- Prepare standard project documentation and deliverables.
- Monitor support requests for assigned customers and coordinate internal and external support for resolution.
- Review, release and provide version control for documentation and deliverables.
- Validate quality of delivered solution based on customer feedback, data reports and metrics.
- Validate usability of solution based on customer feedback and User Interface performance.
- Liaise with other Camlin departments to obtain any other technical information required to help resolve more complicated problems for customers.
- Communicate regularly with customers by phone and email to update them on support cases.
- Provide live support to customers and internal teams.
- Create work instructions and training documentation to support customers.
- Capture quality issues and raising internal support tickets.
- Preparing trip reports, presentations and reports outlining progress, deliverables, and areas for improvement.
WHAT YOU WILL NEED TO SUCCEED
PREFERRED SKILLS
Our Values :
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
