Night Audit / Front Desk Attendant

Camp Margaritaville is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day.

Our lodge is a blend of the islands' carefree spirit and the welcoming ambiance of the mountains and offers guests upscale amenities and services. We offer an extensive pool recreation area, Fins Bar, pickleball courts, Fin City entertainment center, fire pit, children's playground, and Barkaritaville Dog Park.

We are looking for a motivated and dependable Night Audit /Security Guard to join our team at Camp Margaritaville RV Resort and Lodge in Pigeon Forge. This is a full-time position paid at $18.00 an hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Desk Attendant -

• • Provide upscale guest service experiences for guests throughout their stay
  • Ensure guests are properly greeted upon their arrival
  • Inform guests of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Recommend local tourist spots, including places to dine, shop and sight-see
  
  

NIGHT AUDIT -

• Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel including additional hotel service outlets
• Primary Responsibilities Counting and balancing cash, credit cards and direct bill accounts
• Posting charges to guest accounts
• Monitor high balance guests and payments owing and take appropriate action
• Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed
• Completing computer audit reports
• Listening for or anticipating and responding to guest complaints
• Resolve complaints in a positive manner
• Answer phones, direct calls and take reservations
• Keeping the front desk and lobby area clean
• Maintaining daily logs
• Sending out daily reports to owners and managers
• You are a part of the property security team and are responsible to report any potential safety or security hazards to management immediately
• Know all emergency procedures to follow and how to respond in the event of different types of emergencies
• Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations
• Wear the proper uniform at all times
• Attend regularly scheduled meetings for front desk personnel
• Follow all hotel safety policies, procedures & standards

Skills

• Proven work experience in Guest Relations preferred but not required
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software preferred
• Customer service drive with outstanding communication and active listening skills
• Ability to work flexible hours, including days, nights, weekends & holidays
• Strong sense of responsibility and a professional presentation

• Deliver excellent customer service
• Proven work experience in relevant field
• Ability to work independently and remain motivated
• Prioritization and time management skills
• Professionalism along with speed and attention to detail

FROM $17.00 per Hour