Hospitality Coordinator

PRIMARY RESPONSIBILITIES:

From August through May, the Hospitality Coordinator supports camp through:

• Serving as a liaison between guests, staff, and other administrators before groups arrive on site
• Coordinating the campground and lodging booking calendars based on reservations
• Assist in checking in guests during Friday afternoon and early evening of open camping weekends
• Conducting group surveys to evaluate strengths & improvements for the Ondessonk Team
• Managing Event and Retreat Rentals, as well as assist as the on-site contact team

From late May through the end of Summer Camp, the Hospitality Coordinator supports the Summer Camp program through:

• Providing sound leadership through check-ins and pre/post communication, for weekend programs, including but not limited to: Saturday Early Arrivals, and Layover Campers
• Organize and help facilitate Parent Webinars
• Assist in parent communication in preparation for their campers stay
• Assist in training staff on customer service and hospitality

SECONDARY RESPONSIBILITIES:

• Assist in recruiting, hiring, training, supervising, and evaluating OE Instructors and Summer Camp Staff
• Assist in developing marketing materials and camp resources for guests
• Serve as a program facilitator and provide logistical support for staff and groups during busy times
• Serve as on-duty administrator during occasional nights and weekends
• Promotion and development of both the outdoor education and summer camp programs
• Other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

• Minimum twenty-one (21) years of age
• Valid state driver's license
• First Aid/ CPR/ AED Certification prior to start date
• No less than 1 year of documented experience in hospitality services, registration/reservation management, programming outdoor education, or organized camping
• Positive attitude, professional demeanor, open mind, and a good heart
• Solid work ethic, sense of professional ownership, and strong organizational skills
• Flexibility, adaptability, and desire to foster a sense of community with the staff
• Strong communication, servant leadership, and customer service skills

Job Type: Part-time

Pay: $15.50 - $17.50 per hour

Expected hours: 26 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Ozark, IL 62972 (Required)

Ability to Relocate:

• Ozark, IL 62972: Relocate before starting work (Required)

Work Location: Hybrid remote in Ozark, IL 62972

Salary : $16 - $18