What are the responsibilities and job description for the Customer Service Supervisor - Camp's Fresh Market position at Camp's Fresh Market, A Part of Medford Cooperative?
TITLE: Customer Service Supervisor LOCATION: Camp’s Fresh Market – St Germain, WI
HOURS: Regularly scheduled 40 hours or more, Every Other Weekend
REPORTS TO: Camp’s Fresh Market Store Manager
POSITION SUMMARY: The Customer Service Supervisor will be versatile and have excellent communication skills to facilitate the success of a multi-faceted team working in a face paced environment. Candidate will be flexible and amenable to a varied rotation throughout the store with the goal to provide proficient and timely customer service which will help to maximize sales. All duties will be performed in a manner that will help achieve the Medford Cooperative’s mission and goals.
Principal Duties
- Rotate as needed through departments and perform duties required.
- Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes greeting, engaging and thanking every guest for their business.
- Greet all customers with a friendly attitude and serve our customers in a friendly, efficient manner.
- Proactively approach customers, assist them in locating productions and answer any questions they have.
- Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time.
- Maintain proper knowledge of all register functions and front-end accounting services.
- Responsible for thorough and consistent training and leadership of associates.
- Report any register malfunctions or place service calls as needed.
- Monitor, track and report pricing discrepancies to store management.
- Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
- Stay current with present, future, seasonal and special advertisements.
- Maintain proper shelf conditions to include: rotating, cleaning and organizing cases or products.
- Assist to create attractive department displays based on specific sales for the week.
- Maintain inventory levels, place orders and ensure accurate pricing.
- Promotion planning to include advertised and in-store specials along with seasonal events.
- Performs other duties as required.
Knowledge, Skills and Abilities Required
- Previous Supervisor, Team Lead or Mentor Level experience preferred.
- Previous retail, restaurant or grocery experience preferred.
- Proven conflict management and team leadership skills required.
- Must be patient and helpful to exceed the customer’s expectations.
- Must possess basic computer skills to operate cash registers/calculators, etc.
- Must be able to follow verbal and written directions in regards to daily reporting.
- Must be able to obtain a server’s license to sell age-restricted products within 60 days of employment.
- Must be able to lift a minimum of ten (10) pounds frequently and up to fifty (50) pounds occasionally.
Work Conditions
- Position requires this candidate to work 40 hour per week in this full-time position.
- Schedule includes mornings, weekends and holidays, flexibility is essential.
- Smoke-free environment that will be primarily indoor work but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers and freezers.
- Fast-paced environment requiring walking and standing up to 9 hours per day.
- Reach, push and pull merchandise regularly.
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18 - $23