What are the responsibilities and job description for the Client Support Specialist position at CAMP Systems International, Inc.?
CAMP Systems International, Inc.: A Leader in Business Aviation Services
We are a renowned provider of aircraft compliance and health management services, serving the global business aviation industry with excellence. Our pre-eminent brand status is built on our exclusive recommended service provider relationship with nearly all business aircraft manufacturers worldwide.
Our innovative SaaS model supports over 20,000 aircraft on our maintenance tracking platform and more than 31,000 engines on our engine health monitoring platform. We also offer shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers globally.
Our significant growth from a single location company in 2001 to a global organization with over 1,600 employees across 13 locations worldwide has enabled us to establish strong relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers. These relationships allow us to understand the current challenges in the business aviation industry and introduce innovative solutions to streamline the exchange of parts and services.
About the Job
This role offers an exciting opportunity to join our dynamic customer service team, handling client inquiries, requests, and needs. As a Customer Service Representative at CAMP Systems International, Inc., you will become familiar with our software, clientele, and brand while utilizing your exceptional customer care skills to provide professional representation of our company.
Key Responsibilities
- Respond to client inquiries and requests in a timely and effective manner.
- Assess and address client needs, ensuring seamless support and satisfaction.
- Maintain accurate records of client interactions and communications.
- Provide expert assistance with client-facing applications, reports, and services.
- Support business interactions, including setup, user access, data processing, and connections to relevant analysts as needed.
- Maintain high standards of telephone and email etiquette, ensuring prompt and professional communication.
Requirements
- Fluency in both English and French.
- Intermediate understanding of computer software and applications such as Microsoft Excel and Word.
- Excellent interpersonal skills and a warm, welcoming attitude.
We Are Committed to Diversity
CAMP Systems International, Inc. is dedicated to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We value diversity and its impact on a high-performance culture, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
