What are the responsibilities and job description for the Customer Care Representative position at CAMP Systems International, Inc.?
Overview
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world.
Our services are delivered through a SaaS plus model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world.
CAMP has grown from a single location company in 2001, to over 1,600 employees in 13 locations around the world.
Job Description
We are looking for a Customer Service Representative who will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs.
This position offers the chance to become familiar with CAMP's software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.
Responsibilities
- Be the first line of contact when customers, clients, and partners call or email with inquiries.
- List, understand, and act in response to needs.
- Maintain records of customer communications.
- Provide effective and efficient assistance of customer-facing applications, reports, and services.
- Support CAMP's Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts.
- Maintain high standards of telephone and email etiquette and promptness.
Requirements
- Ability to fluently speak in both English and French.
- Intermediate understanding of computer software.
- Intermediate ability to use applications like Microsoft Excel, Word, etc.
- Warm, welcoming, and helpful attitude.
- Excellent interpersonal skills.
About Us
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer.
