What are the responsibilities and job description for the Key Holder (Part-time) position at CAMP?
About the Company
CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates eight retail locations in Georgia, California, Illinois, Massachusetts, New York, Texas and Virginia and serves families everywhere via its digital platforms.
What is the Role?
We are looking for a Part-Time Key Holder to join our CAMP King of Prussia team. You will be responsible for guiding CAMP's families through our retail experience, ensuring they have a magical experience and want to return! This includes :
- Modeling and coaching to great customer experience during your shifts, which includes :
- Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance!
- Playing with and engaging families as they journey through CAMP experience
- Demoing and playing with products
- Customizing personal shopping experiences for each family based on their interests and what they'd like to bring home that day.
- This involves asking open ended questions to determine their needs and introducing them to relevant items as well as items they didn't know they want or need, ultimately netting in purchases!
- Checking families out at the register and letting them know about upcoming programs or other CAMP news
- Assist in running retail floor, cafe, programming, back of house operations, opening and closing procedures
- Assist in leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1 : 1.
- Using your professional judgment and expertise to decide
- What products you'll demo
- What stories to tell families
- How to greet families and perform your own unique magic door schtick
- How to use your unique talents and skills to enhance a family fun and magical experience
- Drive daily priorities for yourself and the team
- Direct communication with the GM and store leadership team about priorities, areas of focus in the business and the greater team.
- Support the GM and leadership team with goal achievement (KPIs)
- Inspiring and encouraging employees to ensure a high level of morale. This includes :
- Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement
- Deciding when necessary and appropriate to escalate to GM or people & culture team
- You will report to the General Manager (GM) of your home store location
- Other duties as assigned
What is required?
What are the physical demands?
Compensation : $20.50 / hr
What you'll love about us :
We are committed to Diversity, Equity, and Inclusion
We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity.
We provide our team with best :
We offer a variety of options that are designed to fit the needs of you and your family.
Salary : $21
