Tier 1 SC Business Services Specialist, FT40

NOTE: Full-Time status for this position will be discussed during the interview.

DIMENSIONS/SCOPE OF POSITION: Responsible for all aspects of assigned patient accounts after charge entry to final resolution.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Greets and checks in patients to include maintaining pre-authorization, and collecting co-pay, co-insurance, and other balances owed.
• Schedules and registers patients for surgery.
• Verify and update insurance information and demographics.
• Check insurance eligibility.
• Determines and reviews financial responsibilities and insurance coverage with patients.
• Resolves pre-follow-up patient balance-related questions.
• Reviews surgery costs and establishes payment plans for patient portion.
• Responds to all correspondence from patients.
• Regular and predictable attendance.
• Ability to work in a cooperative manner with others.
• Performs other duties as assigned.  

SUPERVISORY RESPONSIBILITIES: 

QUALIFICATIONS:   

Education and/or Experience: High School graduate or GED required. 2-3 years of healthcare experience required.

Certificates, Licenses, Registrations: N/A

Language Skills: Able to communicate effectively in the English language. 

Mathematical Skills: Basic arithmetic skills are required.             

Reasoning Ability: Identifies and resolves problems promptly.             

Computer Skills: Must be computer literate. Basic computer skills required.   

Other Skills and Abilities: Able to listen and respond well to questions and feedback.     

Other Qualifications:

POSITION QUALIFICATIONS 

Competency Statement(s)/Mental Demands

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Campbell Clinic Benefit Summary: 

Campbell Clinic offers a lucrative benefit package to support employees and their families. 

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account 
• Basic Life Insurance 
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability 
• Accident Insurance 
• Critical Illness Insurance
• 401(k) Plan Matching Profit Sharing 
• Employee Assistance Program 
• Paid Time Off 
• 8 Paid Holidays 

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

 Equal Opportunity Employer/Veterans/Disabled