Operations Manager

Position Summary

At Campbell Properties the Operations Manager is responsible for the overall management and operations of a diverse portfolio of properties, ensuring operational efficiency, tenant satisfaction, and profitability. The Operations Manager will lead a team of Area Managers while working closely with other departments to ensure the properties are maintained to high standards while maximizing revenue and minimizing costs.

Duties/ Responsibilities:

·        Manage daily operations of all residential properties while following all local laws and regulations,

including Fair Housing regulations.

·        Lead and mentor a team of Area Manager and leasing staff.

·        Ensure goals are set and transparent for Area Managers in maintaining high occupancy rates by implementing

strategic leasing programs.

·        Work closely with training specialists to ensure teams are receiving the highest level of ongoing training.  

·        Ensure all employees adhere to company policies and procedures.

·        Develop and implement strategies to maintain and improve property condition, tenant retention, and customer

satisfaction.

·        Collaborate with maintenance managers and leasing teams to ensure property standards are being met and

repair processes are timely and cost-effective.

·        Partner with maintenance managers on capital improvement projects.

·        Foster positive vendor relationships with preferred vendors and network new vendor relationships.

·        Oversee and address concerns with tenants or issues in a timely and professional manner.

·        Collaborate with internal teams such as VP of Management, HR, and Finance to ensure alignment of property

management objectives.

·        Perform all other duties requested or assigned.

Qualifications:

·        5 years of management experience

·        5 years of property management experience

·        Experience with a large portfolio managing residential units of 2,500 or more and leading a team.

·        Travel to outbound properties as needed with occasional overnights (minimum requirement of an annual basis)

·        In-depth knowledge of local property laws, regulations, and best practices.

·        Exceptional communication and interpersonal skills.

·        Strong problem-solving skills and decision-making abilities.

·        Proficiency in property management software (preferably Yardi).

·        Weekend, evening availability and availability for emergencies and back up coverage.

·        Must hold a valid driver’s license and auto insurance coverage.