Collections Coordinator

Position: Collections Coordinator

Department: Bursar's Office

Status: Full Time

Position Summary

The primary responsibility of the Collections Coordinator is to provide excellent customer service in a friendly and courteous manner while clearly communicating the need for payment from individuals owing the University funds. Included in this position is the responsibility for past due student account monitoring, collections, and assisting with account balance resolution. Before individuals are sent to collection agencies the Collections Coordinator is responsible for all efforts to include in-person discussions, phone calls, emails, and communication by U.S. mail to collect the balance. This Coordinator is responsible for tracking and electronic storage of all collection correspondence and will monitor university withdrawals and drops to ensure correct recalculation of charges and financial aid. This position will assist with account write-offs, transferring and tracking of uncollectable accounts to collection agencies, and assisting with the reserve calculation. All individuals in the Business Office assist with the financial audit of the University as directed. A vital part of this position requires safeguarding and protection of confidential information in accordance with federal law and university policy

This position will participate in financial literacy initiatives within the campus community and will be required to attend collections conferences, workshops, and webinars to ensure understanding of federal and state regulation related to collections and support university compliance initiatives. Some of these initiatives are listed below: Consumer Financial Protection Bureau (CFPB) oversight regulations to include Gramm Leach Bliley Act (GLBA), Service Members Civil Relieve Act (SCRA), Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Truth in Lending Act (TLA), Red Flag Rules, and Family Educational Rights and Privacy Act (FERPA) along with becoming knowledgeable with the Telephone Consumer Protection Act (TCPA) and bankruptcy laws. The position requires exceptional verbal and written communication skills, multi-tasking abilities, and assertiveness. Office skills needed include a strong working knowledge of MS Word, Excel, and Outlook to accomplish collections tasks. The Collections Coordinator must have schedule flexibility to include evening and/or weekend work necessary to support collection efforts.

Essential Duties And Responsibilities

• Monitoring and collection of past due accounts
• Initiate in-person discussions, phone calls, emails, and communication by U.S. mail to past due accountholders
• Process payments and establish payment plans for past due accounts
• Create and monitor promissory notes to resolve past due balances
• Generate reports as needed to perform daily activities
• Provide weekly progress reports to Bursar
• Maintain accurate record and electronic storage of all collection related data
• Monitor withdrawals and drops to ensure correct recalculation of charges and financial aid
• Assist with account write-offs
• Transfer and track of uncollectable accounts sent to collection agencies
• Assist with the reserve calculation
• Maintain a strong working knowledge of MS Word, Excel, and Outlook
• Maintain an understanding of consumer protection laws to support compliance efforts
• Participate in financial literacy initiatives within the campus community
• Attend collections conferences, workshops, and webinars
• Maintain schedule flexibility to include evening and/or weekend schedule, as needed
• Maintain NC Notary certification
• Safeguard and protect student account information in accordance with federal requirements and university policy
• Participate and support graduation, freshmen orientation and registration activities
• Assist with annual financial audit
• Assist in obtaining departmental collection goals and objectives
• Other duties as assigned
• This position demands accuracy, honesty, integrity and the ability to work with the Christian mission of Campbell University.
• Maintain a professional appearance and demeanor at all times.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
  
  

Education/Experience

• AAS in accounting or business-related field and 3 years student account collections related experience, required
• BS in accounting or business-related field with 2 years collection related experience, preferred
• Proficiency in MS Word, Excel, and Outlook, required
• Experience with Consumer Financial Protection Bureau (CFPB) and oversight regulations, preferred
• NC Notary, preferred
• Experience in higher education accounts receivable and collections, preferred
• Proven experience with MS Excel
  
  

Knowledge, Skills, And Abilities

• Communicate effectively to all groups through both oral and written channels.
• Maintain strict confidentiality and attention to detail are essential.
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and the Internet
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Exercise independent judgment in complex and new situations.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Detail-oriented and willing to work in a changing environment.
• Broad knowledge of Campbell University policies and procedures and FERPA guidelines.