Host

Job title: Host

Reports to: Assistant Manager

Pay rate: $16.66 tips

Position type: Variable hours – health benefits after 1 year and 1456 hours worked.

Campbell’s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life & Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours.

Minimum Requirements:

• Minimum of 16 years old.
• Ability to take direction and contribute to a team atmosphere.
• Good organizational skills.
• Ability to accurately handle and balance cash and credit transactions.
• Good listening, verbal communication skills and phone etiquette.
• Ability to provide quick service and maintain composure under stress.
• Enthusiastic about serving the public with a consistent positive attitude.
• Good grooming and personal hygiene, wear appropriate attire as designated. 
• Self-motivated: can find work to do without constant supervision.
• A current Food Worker Card is required within 14 days of hire.

Physical Requirements:

• Must have the ability to become proficient at tray service.
• Must be able to stand and walk for periods of 8 to 12 hours per shift.
• Must be able to reach, bend, balance and carry various objects weighing up to 30 lbs repeatedly during a shift.
• Must be able to go up and down a full flight of stairs with loaded trays repeatedly for the duration of the shift.
• Must be able to maneuver in tight spaces with multiple team members.

The Brass Tacks:

• Greeting and seating guests.
• Maintaining flow of service.
• Provide support to the team in menu organization and maintenance.
• Works closely with bussers and servers.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ready the host stand by following procedures listed in job standards.
• Be aware of special requests and seat guests according to availability.
• Make a detailed and organized wait list when needed and accurately quote wait times.
• Clean and re-set tables as guests leave and seat tables with a sense of urgency.
• Be pleasant, friendly, courteous and sensitive to guests at all times.  
• Be knowledgeable about Campbell's services and history and Lake Chelan recreational opportunities to answer guests' questions.
• Be aware of resort activities and reservations.
• Act as a team member:  show enthusiasm,  help other wait staff, and watch the entire dining room to do what is needed to ensure guest satisfaction.
• Knowledge of the menu and featured items.
• Follow closing procedures listed in job standards.
• Other duties as assigned by the Food & Beverage Director. 

Position Type and Expected Hours of Work:
 This is a variable-hour position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends and holidays are also necessary. Must be flexible and willing to adapt schedule to meet business demands.

Other Duties: 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Sincerity | Enthusiasm | Accountability | Respect | Creativity | Honesty

Food & Beverage Department Vision: Develop staff that embraces a culture off accountability to the both the business and their peers. Have in place a core group that is result and bottom line driven, while protecting and fostering a competitive and healthy work environment. We have parameters in place that allows for auto corrections to prevent the lapse of successful operations. The expectation for staff and leaders to come to the table with solutions, not problems. 

Food/ Beverage/ Event Center Mission Statement: The Campbell’s staff at all time is expected to hold themselves and their peers accountable to the job and task assigned. We have a competitive environment that encourages and celebrates staff growth through continual education, desire, dedication, and determination. To have a team that understands their role as well as the role of their peers. We will observe sound business practice. To continuously provide the experience that is expected. All the positions in the   F&B department will be held to high standards, their task will be respected, and will be given support. 

Core Values:

• Accountability:  an obligation or willingness to accept responsibility or to account for one's actions.
• Integrity: Having integrity means doing the right thing in a reliable way. It's a personality trait that we admire, since it means a person has a moral compass that doesn't waver.
• Reliability: the quality of being trustworthy or of performing consistently well.
• Grit: courage and resolve; strength of character.
• Tenacity: The quality or fact of being very determined.
• Honesty: freedom from deceit or fraud.
• Supportive: Provide assistance so other will enjoy success.
• Competitive: having a strong desire to compete or to succeed.