Assistant Director of Store Operations

We are looking for an Assistant Director of Store Operations to join our team! This is an exciting opportunity to have a direct impact on the success of multiple locations and their teams. As an Assistant Director of Store Operations, you’ll be at the forefront of driving operational excellence, mentoring future leaders, and contributing to the company’s strategic goals. You’ll work alongside a team of passionate professionals dedicated to creating a cohesive, high-performing organization.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions. 

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30 hours/week), including: 
  1. Major Medical Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
  5. Employee Assistance Program (EAP)
  6. Paid Time Off
  7. Qualified retirement plan (401k) with Employer Match 
• Competitive Compensation 

Position Overview:

The Assistant Director of Store Operations will play a pivotal role in ensuring the seamless integration and management of store-level operations. Reporting directly to the National Director of Store Operations, this role focuses on driving operational consistency, mentoring General Managers (GMs), and aligning store practices with company-wide standards (80/20 Activities) and strategic goals. This is an exciting opportunity for a proven leader with multi-site operational experience to help elevate our stores and teams to the next level. This role will require travel 50% of time onsite to various locations, the other 50% will be based at a home store location. 

Key Responsibilities:

Leadership and Oversight

• Ensure GMs are effectively fulfilling their roles as integrators at the store level.
• Mentor and coach GMs, fostering their leadership growth and ensuring they are equipped to build high-performing teams.
• Support the development and placement of the right talent in GM positions, ensuring alignment with company values and operational goals.

Operational Excellence

• Oversee adherence to company best practices across all stores to ensure consistency and efficiency.
• Collaborate with GMs to resolve cross-departmental challenges, fostering harmony between sales, service, finance, and other store functions.
• Monitor and enforce compliance with all company policies and procedures.

Budgeting and Expense Management

• Lead the annual budgeting process for assigned stores, ensuring realistic and strategic financial planning.
• Review and approve expenses maintaining financial discipline and alignment with company priorities.

Performance Management

• Ensure JobTracks or similar performance management systems are implemented and monitored for GMs and their teams.
• Conduct regular performance reviews for GMs, providing actionable feedback and ensuring accountability.
• Use performance data to identify and address inefficiencies, leveraging metrics to drive improvement.

Resource Allocation

• Act as a liaison between store-level teams and national directors (sales, service, finance) to coordinate resources and expertise.
• Ensure GMs are effectively utilizing corporate resources and directing their teams appropriately.

Change Management and Integration

• Serve as a change agent during transitions, ensuring smooth integration of new processes, systems, or practices.
• Address resistance to change at the store level, fostering buy-in and alignment with strategic goals.

Key Qualifications:

• Proven leadership experience in retail, dealership, or operational management, preferably in a multi-site context.
• Strong understanding of cross-functional team dynamics and the ability to mediate between departments.
• Financial acumen, including experience with budgeting, expense management, and profit optimization.
• Excellent communication and interpersonal skills to mentor GMs and build strong relationships with national directors and other stakeholders.
• Ability to manage multiple priorities and drive consistent execution across diverse locations.
• Familiarity with industry and company-specific processes, best practices, and cultural values (preferred).
• Valid drivers license and a good driving record is a requirement

Desired Skills:

• Expertise in using performance metrics and data to drive decisions.
• Experience with JobTracks or similar performance management systems.
• Strong organizational skills to manage operational consistency across stores.
• A problem-solving mindset with a focus on collaboration and team alignment.
• Adaptability and resilience in managing evolving operational needs and unforeseen challenges.

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.