Delivery Coordinator

Campers Inn RV is looking for a Delivery Coordinator. This role is responsible for scheduling appointments for RV delivery and being a point of contact for customers.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions. 

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

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What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30 hours/week), including: 
  1. Major Medical Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
  5. Employee Assistance Program (EAP)
  6. Paid Time Off
  7. Qualified retirement plan (401k) with Employer Match 
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains a thorough knowledge of RV parts and accessories
• Exceptional customer service skills with the desire to exceed expectations
• Ability to greet, educate and sell RV products to customers
• Schedule appointments with designated staff
• Coordinates readiness of the unit
• Serves as the point of contact between staff and customer
• Demonstrates features and proper use of the vehicle, show the customer navigation, (i.e. help them connect Bluetooth to their mobile phone)
• Makes sure customer is aware of status of unit
• Makes sure unit is ready for customer on day of delivery
• May cross train to perform other duties (Service Writer, Cashier)
• Performs other miscellaneous duties as assigned

Qualifications

• Education: 
  1. High school diploma or equivalent is required
• License & Certifications:
  1. Valid driver’s license and good driving record is preferred
• Experience:
  1. One year of RV dealership experience or RV owner highly preferred 
  2. Minimum 6 months customer service background preferred
• Abilities:              
  1. Must have intermediate computer skills
  2. Must have excellent organizational and follow-up skills
  3. Working knowledge of policies and procedure of RV sales and service departments is preferred
  4. Proficient with MS Office
  5. Knowledge or ability to learn company system applications, including Motility Systems2K and other software as applicable
  6. Requires continuous visual ability for use of computer, files, and reports
  7. Ability to bend or sit for long periods of time
  8. Ability to reach above shoulders and lift a minimum of 50 pounds 

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.