Digital Social Care Agent

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America’s largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry’s most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate.  We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV. 

Remote Social Care Agent

We are currently looking for a Social Care Agent to join the premier in-house digital marketing team in our industry.  This position represents a significant opportunity in the space.  Social media interactions are some of the most visible interactions we have with our customers.  The interactions that occur on these platforms significantly influence a consumer’s opinion of our brands. As such, our social care agents are responsible for ensuring that our customer’s interactions with us are fun, helpful, and timely.

If you are looking for a new challenge with a fun work environment and an entrepreneurial culture, we ask that you please apply-we'd love to have you join our team.

Duties:

• Respond to comments and direct messages across all brand social platforms
• Help customers solve issues they may be experiencing quickly and effectively
• Identify and engage in relevant conversations through social listening tools on Facebook, Twitter, Instagram, and Tiktok
• Manage customer expectations with clear and timely communication
• Respond to Yelp and Google reviews in a timely manner and help solve any issues customers may be experiencing
• Support and assist the promotions, engagement and publishing teams as needed

Requirements:

• Strong written skills that lend to clever and concise social media communication
• Thorough understanding of the most popular social media platforms (Facebook, Twitter, Instagram, YouTube, and TikTok)
• Self motivated
• Team player
• Must be willing to work some nights and weekends
• Working knowledge of Sprout and Salesforce a plus
• Willingness and desire to learn about the RV & Outdoor industries.
• Past professional experience and accomplished employment history (has maintained long term employment with one or more previous employers)
• High school diploma or equivalent and/or 2 years of customer service and/or 1-2 years related experience.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.