Service Coordinator

Camping World is seeking a Service Coordinator to join our growing team. As a Service Coordinator, you will be responsible for overseeing customer interaction, facilitating seamless communication between customers and advisors, and ensuring an exceptional service experience for our valued guests. This position necessitates exceptional organizational skills, effective communication abilities, and a strong commitment to delivering outstanding customer service.

What You'll Do

• Manage service appointment requests to ensure timely response and increase service volume for the location.
• Receive incoming service calls from the front desk and assist in directing calls, scheduling appointments, and updating customers on work order progress.
• Review next action dates with the FOD and provide support in communicating updates and information to customers.
• Assist overwhelmed advisors by making outbound update calls to customers and providing updates on service progress (non-revenue generating calls only).
• Support the FOD in conducting weekly inventory lot walks to ensure accurate tracking and management of RVs.
• Facilitate the pick-up process for completed work orders, coordinating with customers and service advisors to ensure a seamless experience.
• Conduct follow-up calls to service customers two days after work order closure, providing education and guidance on the NPS survey process.
• Assist in managing work orders that still have open purchase orders (POs) and facilitate appointment scheduling upon receiving part.
• Utilize systems to effectively communicate with customers, to enhance customer satisfaction and engagement.
  
  

What You'll Need To Have For The Role

• Previous experience in customer service or previous fixed operations experience is preferred.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks efficiently.
• Strong communication skills, both verbal and written to effectively interact with customers and internal teams.
• Proficiency in leveraging technology to effectively communicate and manage customer interactions.
• Attention to detail and a commitment to accuracy in maintaining records and documentation.
• Ability to work collaboratively within a team environment and assist team members as needed.
  
  

Pay Range

$16.25-$19.31 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.