Attentive Onboarding Coordinator

Job Title: Attentive Onboarding Coordinator
Pay Type: $38-40k
Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky
(Basically within reasonable driving distance of Nashville and Chattanooga,
Tennessee)

Who You Are
Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are
As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in
2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing
(adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do
Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

As an Onboarding Coordinator, you'll be our customer's first point of contact—that welcoming voice that lets them know we're glad they are here. You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most effcient and effective implementation solutions that best meet their needs.

You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it!

What You Need:
✓ High school diploma or equivalent

✓ 2 years of customer support experience

✓ Excellent verbal, written and listening communication skills in English

✓ Working knowledge of computer systems, software and applications, and the internet in general

✓ Working knowledge of Excel and other Offce 365 products

✓ Knowledge of or background in accounting preferred

✓ Excellent customer service, time management, and interpersonal skills

✓ The flexibility to travel from time - to - time to attend CampLife meetings and events at various locations around the country.

✓ A private, quiet workspace

✓ High-speed internet service

Still reading? Fantastic!
We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

✓ A fully remote position (even pre-pandemic!)
✓ Competitive paid time o plan, including holidays and your birthday
✓ Health, life, dental, vision, and disability insurance
✓ Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please apply and include your resume and cover letter. When you send those two items, tell us a bit about yourself.

• What was the last book you read and how did it impact you?
• How would you define an excellent team player?
• How have you served others in the past 12 months?

We hope to hear from you soon!

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Application Question(s):

• Do you reside in the state of Tennessee, Alabama, Georgia, or Kentucky?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Microsoft Excel: 3 years (Required)

Language:

• English (Required)

Location:

• Cleveland, TN (Preferred)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: Remote

Salary : $38,000 - $40,000