Techie Customer Success Coach

Job Title: Techie Customer Success Coach
Pay Type: $16-$20 per hour
Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky
(Basically within reasonable driving distance of Nashville and Chattanooga,
Tennessee)

Who You Are
Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are
As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in
2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing
(adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Tennessee and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do
Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

You’d be a CampLife evangelist, providing the kind of solutions that showcase your fantastic problem-solving skills and the best features of our software. You’d listen well and gather essential details on phone, email, and chat conversations. You’d use trouble-shooting skills and knowledge of computers and systems to diagnose and quickly find resolutions to customer concerns. And, you’d cheerfully walk them through fixes using non-jargony language.

You’d also enjoy creating proactive training and support for customers before they even know they need it! And you’d collaborate with our larger team to find ways to make administrative, operational, and reservation processes so simple for campground owners that they’re able to get back to what they do best—creating unforgettable experiences for their campers.

What You Need:
✓ High school diploma or equivalent

✓ 2 years of customer support experience, preferably with a SaaS company or in a technical support role

✓ 2 years in a role with live customer interaction (e.g., chat, email, phone) where you handled multiple conversations, tasks, or systems simultaneously.

✓ 2 years of experience supporting customers directly by delivering training, resolving technical challenges, and providing tailored solutions in a timely, user-focused manner.

✓ Excellent verbal, written, and listening communication skills in English

✓ Working knowledge of computer systems, the internet in general, software, and applications with the ability to troubleshoot common issues.

✓ Excellent customer service, time management, and interpersonal skills

✓ Proven ability to maintain exceptional attention to detail while managing a high volume of customer interactions in a fast-paced, time-sensitive environment—balancing clarity, efficiency, and professionalism under shifting priorities.

✓ Experience in the camping or hospitality industry preferred

✓ The flexibility to travel from time - to - time to attend CampLife meetings and events at various locations across North America

✓ A private, quiet workspace

✓ High-speed internet service

Still reading? Fantastic!
We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

✓ A fully remote position (even pre-pandemic!)
✓ Competitive paid time o plan, including holidays and your birthday
✓ Health, life, dental, vision, and disability insurance
✓ Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please apply and include your resume and cover letter. When you send those two items, tell us a bit about yourself.

• What was the last book you read and how did it impact you?
• How would you define an excellent team player?
• How have you served others in the past 12 months?

We hope to hear from you soon!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Application Question(s):

• Do you reside in the state of Tennessee, Alabama, Georgia, or Kentucky?

Education:

• High school or equivalent (Required)

Experience:

• Customer relationship management: 2 years (Required)
• Customer support: 2 years (Required)
• Attention to detail: 2 years (Required)
• Technical support: 2 years (Required)
• Call center: 2 years (Preferred)
• SaaS: 1 year (Preferred)
• Customer retention: 1 year (Preferred)

Language:

• English (Required)

Location:

• Huntsville, AL (Preferred)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: Remote

Salary : $16 - $20