Inside Sales Account Manager

Position Overview:

Carson is seeking a dedicated and customer focused Inside Sales Account Manager focusing on current customer retention and growth in southwest Idaho and northeast Oregon markets. This role is vital to ensure excellent customer service, efficient order processing, and proactive sales outreach for our team. If you are an organized, communicative, and results-driven individual, we invite you to apply and contribute to the success of our sales team.

Key Responsibilities:

1. Customer Communication:

· Respond promptly and professionally to inbound calls and emails from customers, addressing inquiries, providing product information, and resolving concerns.

· Proactively reach out to customers to enhance relationships and uncover new sales opportunities.

2. Vendor Pricing and Internal Setup:

· Manage the submission of vendor pricing information and collaborate with internal teams to set up accurate pricing for products.

3. Order Management:

· Perform accurate order entry, ensuring correct pricing, quantities, and delivery details.

· Review orders for accuracy and completeness, addressing any discrepancies or issues before forwarding them for delivery.

4. Delivery Coordination:

· Communicate with internal departments to track delivery ETA (Estimated Time of Arrival) and provide updates to customers as needed.

· Ensure timely and efficient delivery scheduling and coordination.

5. Proactive Sales Activities:

· Initiate proactive sales calls to customers within your assigned book of business, identifying opportunities for upselling, cross-selling, and addressing customer needs.

6. Customer Inquiry Delegation:

· Receive incoming customer inquiries and assess the nature of the request.

· Delegate inquiries to the appropriate internal departments, ensuring swift and accurate resolution.

Qualifications:

• High school diploma or equivalent; additional education or relevant certifications are advantageous.
• Proven experience in B2B inside sales, account management, customer service, or a related field.
• Strong communication skills, both verbal and written, with a customer-centric approach.
• Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
• Detail-oriented with a commitment to accuracy in order processing and customer interaction.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Positive attitude, proactive problem-solving skills, and a results-oriented mindset.
• Familiarity with CRM systems and order processing software is a plus.

Benefits Include:

Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long-Term Disability, Short Term Disability, Life Insurance, Employee Assistance Program, and PTO.

• Ongoing training and professional development opportunities.
• Collaborative and supportive team environment.
• Exposure to various aspects of inside sales and customer relationship management.

Employer Notes:

• Full time in-office 8:00am – 5:00pm.
• Competitive hourly rate plus commission.
• A background check and drug screen will be conducted.

If you're ready to contribute to our sales team's success by winning new business, apply with your resume and a cover letter highlighting your relevant experience and skills to daniel.hill@carsonteam.com.

Carson is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.iness opportunities and develop relationships with potential clients
- Conduct market research to identify trends, competition, and customer needs
- Warm calling potential customers to generate leads and schedule appointments
- Manage and maintain existing client accounts through regular communication and account management techniques
- Collaborate with the marketing team to create effective sales materials and campaigns
- Analyze sales data and metrics to identify areas for improvement and optimize sales performance
- Negotiate contracts, pricing, and terms with clients to ensure mutually beneficial agreements

```Requirements```
- Proven experience in technical sales or a related field
- Strong knowledge of the market and industry trends
- Excellent communication skills, both written and verbal
- Ability to analyze sales data and make data-driven decisions
- Strong negotiation skills to secure favorable deals with clients
- Proven ability to lead a team and drive results
- Self-motivated with a strong drive for success in a competitive sales environment

If you are a highly motivated individual with a passion for sales and the ability to lead a team to success, we want to hear from you. Join our team as an Inside Sales Manager and take your career to the next level.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Application Question(s):

• Do you reside in the job description area?

Experience:

• Account management: 1 year (Required)

Work Location: In person

Salary : $65,000 - $75,000