What are the responsibilities and job description for the Front Desk Support Specialist position at Campus Apartments?
Overview
Enthusiastic and outgoing Front Desk Support Specialist wanted!
The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.
If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!
Responsibilities
- Meet and greet residents and answer questions in person or via telephone
- Provide customer services to residents, guest and customers
- Monitor access to the building, enforce community rules and regulations, and report suspicious behavior
- Ensure that the highest level of customer care and service are always maintained
- Effectively address complaints
- Update resident accounts via operating system and enter work orders
- Ensure cleanliness of the building and amenities
- Assist the Building Manager with duties as needed
- Investigate and respond to concerns and complaints from residents in a timely manner; this includes reporting any complaints to the Building Manager
- General administrative duties including filing and typing
Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- First Aid/CPR certification or willingness to obtain
- Valid driver’s license and current automobile insurance is preferred
- Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system and vacuum
- Computer skills and math ability
- Accurate typing and record keeping
- Proficient in Microsoft Word, Excel and Outlook
- Knowledge of Entrata is preferred
- Accurate in numerical analysis and transfer of related data
- Accurate in preparation of documents to ensure grammatical and required form correctness
- Knowledge of and adherence to all federal, state and local laws
- Ability to follow through with all necessary paperwork and ensure all deadlines are met
- Demonstrate a positive, professional and enthusiastic attitude at all times
- Excellent customer service skills
- Ability to communicate effectively and professionally while operating in a fast-paced environment
- Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations
- Ability to think rationally beyond a specific set of instructions
