Wrecker Operator (Tow Truck Driver)

WRECKER OPERATOR

JOB DESCRIPTION

Job Summary:

Perform emergency road service, towing, accident recovery, and abandoned vehicle recovery using assigned truck and towing equipment correctly as trained.  Present to the customer a professional self-image and Company image through excellent service, safe operation, and timeliness. Maintain truck and equipment in compliance with Company guidelines. Perform necessary documentation timely and correctly according to procedures in effect.

Major Duties and Responsibilities include, but are not limited to:

• Arrive at work on time daily, ready for duty when shift starts;
• Provide towing and roadside assistance in a safe, professional, and timely manner, free of accident, injury, damage;
• Submit accurate invoices and appropriate payment on time for processing;
• Complete pre-trip inspection sheets daily;
• Maintain truck fluid levels according to manufacturer standards;
• Maintain truck and equipment insuring cleanliness of the wrecker provided;
• Operation of the wrecker in a safe and professional manner;
• Maintain consistent excellent attendance;
• Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record;
• Consistently provide quality customer service through professionalism, timely response, skill and courtesy;
• Maintain personal appearance and uniforms in compliance with established Company standards;
• Cooperate with all co-workers;
• Provide accurate and timely service when releasing vehicles from storage on weekend and after hours;
• Attend driver and employee meetings as requested for job and safety information;
• Attend training and achieve professional certification as directed by management;
• Study information provided by the Company to maintain and upgrade industry and job knowledge;
• Assist in training new employees when requested;
• Responsible for maintaining and keeping up to date the Driver Authorization Document;
• Perform other duties including but not limited to dispatching, cleaning office and shop, and maintaining storage yard, as requested.

Job Qualifications:

• Possess correct and valid driver’s license for weight of vehicle assigned.
• Must be minimum 25 years of age OR have Military Driver training and/or Emergency Vehicle Operation Certificate if minimum age is not met.
• Live in geographical area which will allow timely response to calls from home after hours, as required.
• Present clean, well-groomed appearance.
• Demonstrate positive customer service attitude – both to co-workers (internal customers) and customers.
• Possess good English verbal communication, legible handwriting, and basic math functionality.
• No more than one preventable accident or two moving violations within three consecutive years.
• Ability to safely lift 75 pounds unassisted.
• Ability to sit in vehicle seat for extended periods, significant amount of driving, bending, lifting, twisting, listening to and responding to radio and phone communications.
• Successfully pass drug tests in compliance with Company Policy and Federal Motor Carrier Safety Regulations.