What are the responsibilities and job description for the Director of Quality Assurance & Training position at Campus Inc.?
About Campus
Campus is a technology-driven company dedicated to accelerating the talent of tomorrow. We empower students to find their purpose, help them build a plan and support them as they achieve their goals through affordable, world-class education provided by professors from prestigious institutions such as Princeton, NYU, UCLA, and Spelman. By making education more accessible and customized to each individual's needs, we can achieve our mission of accelerating the talent of tomorrow, one student at a time.
Position Overview
As the Director of Quality Assurance & Training, you'll take the lead in creating a comprehensive training and quality assurance system for our student-facing teams, including Student Success, Financial Aid, IT Support, Admissions Counselors, and more. Your goal will be to design training programs that integrate the "Campus Way" into everything we do, ensure new hires are set up for success, and build a QA system to monitor and improve the student experience while staying compliant.
What you'll do
- Lead and Build Teams : Oversee and scale the training and quality assurance teams to support our growing student-facing operations.
- Streamline Onboarding : Lead the onboarding process for new hires on student-facing teams, ensuring they have the tools, knowledge, and mindset needed to excel in their roles and provide an exceptional student experience.
- Build Scalable Training Programs : Develop scalable, role-specific training programs to support the unique needs of each student-facing team, ensuring consistency and quality across departments as well as alignment with the "Campus Way" and our mission.
- Establish a QA System : Design and implement a quality assurance system to monitor team performance, ensure compliance, and uphold exceptional student experiences.
- Audit and Ensure Compliance : Regularly review and evaluate student-facing teams to make sure they're following internal policies, meeting regulatory standards, and staying aligned with institutional requirements, all while keeping the student experience front and center..
- Change Management : Oversee the implementation of new tools, systems, and processes, ensuring smooth transitions and team adoption.
- Mentor and Develop Leaders : Provide coaching and development opportunities for team leads within Student Success, Financial Aid, IT Support, and Admissions to encourage leadership growth.
About you You'll fit right in if you are / have :
What you'll get :
Salary : $130,000 - $150,000
