What are the responsibilities and job description for the Student Success Team Lead position at Campus Inc.?
About Campus
Campus is a technology-driven company dedicated to accelerating the talent of tomorrow. We empower students to find their purpose, help them build a plan and support them as they achieve their goals through affordable, world-class education provided by professors from prestigious institutions such as Princeton, NYU, UCLA, and Spelman. By making education more accessible and customized to each individual's needs, we can achieve our mission of accelerating the talent of tomorrow, one student at a time.
Position Overview
We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you're a strong leader with experience in coaching and a passion for using data to achieve results, we'd love to hear from you!
What you'll do
Ensure coaches are building strong, meaningful relationships with their students. Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas. Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals. Support coaches in addressing challenges and improving outcomes.Monitor and support your team's daily activities, including calls, emails, and texts, to ensure effective and timely student engagement.
- Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills.
Manage a small caseload of students to stay connected with the coaching experience and provide direct support.Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities.
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program.
About you
You'll fit right in if you have :
Nice to Have :
What you'll get
Salary : $70,000 - $85,000
