What are the responsibilities and job description for the Desktop Technician position at Campus Works?
Desktop Technician role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance to faculty, staff, and students on campus.
Key Responsibilities
- Troubleshoots and repair laptop/desktop computers and related peripherals.
- Diagnoses and troubleshoots hardware, software, network, and system issues effectively.
- Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus.
- Configures, installs, maintains, troubleshoots; domains, user accounts, software accounts, network connectivity and wireless access.
Collaboration and Communication
- Resolves technology-related difficulties experienced by faculty, staff, and students.
- Develops and maintains desktop deployment systems to streamline the process of deploying images to endpoint devices.
- Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system.
Technical Expertise
- Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps.
- Good written and verbal communication skills.
- Ability to explain technical concepts and train others in non-technical terms.
Requirements
- High school diploma or equivalent.
- A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.
