What are the responsibilities and job description for the Director of Customer Success position at Campus?
About Campus
Campus is a technology-driven company dedicated to accelerating the talent of tomorrow. We empower students to find their purpose, help them build a plan and support them as they achieve their goals through affordable, world-class education provided by professors from prestigious institutions such as Princeton, NYU, UCLA, and Spelman. By making education more accessible and customized to each individual's needs, we can achieve our mission of accelerating the talent of tomorrow, one student at a time.
About the Role
As the Director of Customer Success , you will lead and scale our student-facing IT and onboarding teams, ensuring every student has a smooth and supportive start to their journey with us. Your mission will be to optimize onboarding processes, enhance tech support, and reduce pre-enrollment attrition, all while delivering an excellent student experience and improving operational efficiency. As a key leader at Campus, you'll play a vital role in creating a delightful experience for prospective and new students, setting them up for success from day one.
You're excited about this opportunity because you will...
- Lead and Scale Support Teams : Oversee the student onboarding and IT support teams, building a strong team culture and scaling operations to support an expanding student population
- Optimize Onboarding : Design and implement strategies to streamline the onboarding process, driving high conversion rates from enrollment to active participation while removing barriers to student success
- Enhance Tech Support : Build scalable systems to address student tech needs, ensuring timely and effective issue resolution while continuously improving the overall support experience
- Data-Driven Strategy : Analyze key metrics to identify trends, challenges, and opportunities, using data to shape team goals and drive continuous improvement
- Reduce Attrition : Address pre-enrollment attrition with targeted strategies that keep students engaged and motivated to join and persist in their programs
- Collaborate Across Teams : Partner with marketing, admissions, and student success teams to create cohesive strategies that enhance the overall student experience
We're excited about you because you...
Location : To comply with our future operational needs, prospective candidates must be willing to transition to a hybrid work schedule upon the opening of our office (Mon & Fri remote; Tues -Thurs in-office).
What you'll get :
Salary : $130,000 - $170,000
