What are the responsibilities and job description for the Customer Services Professional 1 - Orlando, FL, 32817 position at Campus4Tech?
Position Description
This role provides front-line HR support and information to HR, managers, and employees on basic to complex HR topics with an emphasis on payroll. Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying responses to customers via phone, fax, or e-mail using the available technology at their disposal and performing all administrative tasks associated with completion.
Impacts: The role involves using decision-support tools to answer questions and/or process HR transactions, as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking. In addition, a broad knowledge of client products and services would be expected.
Key Responsibilities: These positions are expected to contribute to and deliver business processes with service excellence.
Typically, these functions review to 2 to 5 years of relevant experience in a HR support or customer service role.
This role provides front-line HR support and information to HR, managers, and employees on basic to complex HR topics with an emphasis on payroll. Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying responses to customers via phone, fax, or e-mail using the available technology at their disposal and performing all administrative tasks associated with completion.
Impacts: The role involves using decision-support tools to answer questions and/or process HR transactions, as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking. In addition, a broad knowledge of client products and services would be expected.
Key Responsibilities: These positions are expected to contribute to and deliver business processes with service excellence.
- Answer calls, emails, and inquiries on a variety of HR topics, with a focus on payroll.
- Research and retrieve information using company resources and case management systems.
- Communicate clearly and concisely with diverse stakeholders via phone, email, and other channels.
- Maintain accurate records of all customer interactions and transactions per HR policies.
- Apply knowledge of HR procedures to independently solve problems and answer questions.
- Proactively identify and propose solutions to improve customer satisfaction and operational efficiency.
- Utilize decision-support tools to process HR transactions and analyze data. *Collaborate effectively with team members to foster a positive and productive environment.
- Continuously learn and grow your HR knowledge and skills.
Typically, these functions review to 2 to 5 years of relevant experience in a HR support or customer service role.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust.
- Preferred experience with payroll process and knowledge of HR Policies and procedures.
- Strong analytical and problem-solving skills, with the ability to think critically and independently.
- Proficient in Microsoft Office Suite and related technologies.
- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Spanish fluency preferred.
