What are the responsibilities and job description for the Service Engineer 1 - Remote position at Campus4Tech?
Description
Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
Responsibilities
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer, you will be responsible for:
Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
Demonstrating a high level of technical expertise in clinical laboratory practice while supporting SLS – Hematek, PFA and BFTii small instrument systems.
Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership
Required skills to have for the success of this role.
Candidate must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.
Willing to travel up to 20%
3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
Responsibilities
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer, you will be responsible for:
Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
Demonstrating a high level of technical expertise in clinical laboratory practice while supporting SLS – Hematek, PFA and BFTii small instrument systems.
Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership
Required skills to have for the success of this role.
Candidate must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.
Willing to travel up to 20%
3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
