What are the responsibilities and job description for the Service Engineer 1 position at Campus4Tech?
Description
Description
At ### Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, ### Healthineers continues to strengthen our portfolio of laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
### Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational, and financial challenges of a changing healthcare landscape. Join our team now at ### Healthineers as Remote Support Engineer.
The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, ### offers a wealth of growth opportunities for motivated individuals.
Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times. You must be able to make sound decisions that promote the interests of both ### and the customer. Candidate must be a selfless team player and enthusiastic proponent of change.
Responsibilities
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer, you will be responsible for:
Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.
Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
Compliance to all ### pay and T&E policies, as well as all RSC Procedures/Processes
This Position May Suit You Best If you Are Familiar With What Is Below, And Would Like To Develop Your Career With ### Healthineers
You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership
Required skills to have for the success of this role.
Candidate must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.
Willing to travel up to 20%
3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
Vaccination Notice
Additional Details
Description
At ### Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, ### Healthineers continues to strengthen our portfolio of laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
### Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational, and financial challenges of a changing healthcare landscape. Join our team now at ### Healthineers as Remote Support Engineer.
The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, ### offers a wealth of growth opportunities for motivated individuals.
Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times. You must be able to make sound decisions that promote the interests of both ### and the customer. Candidate must be a selfless team player and enthusiastic proponent of change.
Responsibilities
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer, you will be responsible for:
Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.
Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
Compliance to all ### pay and T&E policies, as well as all RSC Procedures/Processes
This Position May Suit You Best If you Are Familiar With What Is Below, And Would Like To Develop Your Career With ### Healthineers
You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership
Required skills to have for the success of this role.
Candidate must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.
Willing to travel up to 20%
3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
Vaccination Notice
Additional Details
- Geographic Min and Max Pay Rates : Service Engineer 1|DE|Min Pay: $30.88 / Max Pay Rate: $38.61
- Does this worker qualify for overtime? : Yes
- Requested Pay Rate : 35.00
- Scorecard Category : Engineering
- Commercial Title : Service Engineer 1
- Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
- Is this position for a pre-identified (PAYROLLED) candidate? : RECRUITED
- If this is a pre-identified (PAYROLLED) candidate, please see note below and provide the following: : TBD
- Will this contingent worker require a computer or systems access or utilize a timeclock? : Yes
- Time System : Fieldglass
- Timeclock/Shift : Fieldglass|1
- Enter Shift Start and End Time : Friday - Monday 9a-730p
- Is there potential for this to convert to a full time position? : Yes
- Non-Employee Class : Temporary Agency Worker
- Will the worker be required to travel for ###? : Yes
- Is there potential for this assignment to be extended beyond 13 weeks? : Yes
- Type of assignment : Full-time
- Will this position require a DEA background check clearance? : No
- Healthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start date.Currently not applicable in the following states: Alabama, Florida, Iowa, Kansas, Montana, North Dakota, Tennessee, Texas, and Utah. States subject to change
Salary : $31 - $39
