What are the responsibilities and job description for the Combo Technician position at Camtel?
Position Purpose/Summary
The Combination Technician is dedicated to delivering exceptional service to our communities and meeting customer needs by providing the latest technological advancements, enabling them to keep pace with the growing demands of a global economy.
The Combination Technician performs work in the construction, maintenance, operation, installation, and servicing of telephone and video lines, instruments, and related equipment. They are responsible for all aspects of exchange operations and have knowledge of test instruments.
Primary Duties & Responsibilities
- Responds to service orders for installations, troubles, upgrades, removals, or changes to a customer's residential or business telephone or video service and equipment, including key systems and ISDN, Internet, Wireless, FTTH, and DSL wireless services.
- Maintains residential and business services, including telephone, video, ISDN, Internet, wireless, DSL, FTTH, and all types of key systems, from customer trouble reports.
- Ensures all FCC leak tests are completed on time and files written test results with the Company Engineer/Repair supervisor.
- Installs, repairs, and maintains customer and business carrier systems, voice frequency repeaters, and all associated equipment.
- Installs grounding protection from unwanted electrical surges.
- Ensures that all work orders and trouble tickets assigned to him/her are closed out daily in MACC.
- Maintains time sheets, vehicle records, company-issued test equipment, and property.
- Uses test sets to localize troubles, determine necessary repairs, and makes changes of cable pairs as needed.
- Obtains knowledge of RUS, NEC, and other industry specifications or instructional material required to accomplish the job.
- Tests telephone plant items, reports unsatisfactory conditions, and conducts minor central office repairs as needed.
- Responsible for accepting special projects as needed.
- Understands and strictly adheres to the Company's Customer Proprietary Network Information (CPNI) policy while maintaining the confidentiality of customer records.
- Understands how all departments contribute to the organization's success and refers customers and employees to the appropriate department to best fulfill their needs.
- Builts and maintains a good rapport and cooperative relationship with customers and coworkers while taking ownership of responsibilities and being accountable for his/her own actions.
- Is an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise.
Knowledge, Abilities, & Skills for Success
- Effectively communicates in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
- Has knowledge of basic electrical and electronic circuitry.
- Ability to work on-call duties when scheduled.
- Knowledge of FCC requirements.
- Ability to use appropriate computer programs, including Microsoft Office Suite, with proficient computer skills and adaptability to changing programs and processes.
- Ability to work as a team member and exert initiative to work independently to reach a goal.
- Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
- Ability to function effectively as a team player.
- Knowledge of and ability to comply with the Company's Customer Proprietary Network Information (CPNI) regulations and procedures.
- Ability to work a flexible work schedule, as needed, to best serve our customers.
Qualifications
At a minimum, the Combo Technician must have a high school diploma or GED along with a valid driver's license.
Physical Demands
- Standing: C ☒
- Walking: C ☒
- Sitting: O ☒
- Reach Outward: C ☒
- Reach Above Shoulder: C ☒
- Climbing: C ☒
- Crawling: C ☒
- Squatting/Kneeling: C ☒
- Bending: C ☒
- Keyboarding: F ☒ C ☐
- Driving: C ☒
- Hearing: C ☒
- Perceiving: C ☒
- Communicating: C ☒
- Distinguish Colors: C ☒
- Outdoor Climate: C ☒
- Various Terrain: F ☒ C ☐
- Cramped Workspace: O ☒ C ☐
- Lift/Carry:
- Up to 10 lbs: C ☒
- Up to 20 lbs: C ☒
- Up to 50 lbs: F ☒ C ☐
- Up to 75 lbs: O ☒ F ☐ C ☐
- Up to 100 lbs: O ☒ F ☐ C ☐
- 100 lbs: O ☒ F ☐ C ☐
- Up to 10 lbs: C ☒
- Up to 20 lbs: C ☒
- Up to 50 lbs: C ☒
- Up to 75 lbs: F ☒ C ☐
- Up to 100 lbs: O ☒ F ☐ C ☐
- 100 lbs: O ☒ F ☐ C ☐
Compensation details: $23-$28 Hourly Wage
Salary : $23 - $28
