What are the responsibilities and job description for the Customer Service Representative position at Can Do Crew Plumbing Heating and Air?
Job description: Customer Service Representative
What You’ll Do
- Answering customer inquiries and providing information about services offered.
- Scheduling appointments for plumbing and HVAC services.
- Handling customer complaints and resolving issues in a timely and professional manner.
- Coordinating with technicians to ensure timely service delivery.
- Maintaining accurate records of customer interactions and transactions.
- Upselling additional services or products to customers when appropriate.
- Following up with customers to ensure satisfaction with services provided.
- Outbound calls to follow up on missed opportunities or to schedule seasonal appointments for members
- Collaborating with other team members to improve overall customer service experience.
- Adhering to company policies and procedures to ensure consistent service delivery.
Who We’re Looking For
Are you:
- Dependable and Energetic: You bring a positive attitude to the job every day.
- Motivated to Succeed: You’re eager to earn a competitive salary and bonuses.
- Passionate About Your Craft: You love what you do and strive for excellence.
- Family-Oriented: You value a healthy work-life balance.
- Organized and Fun: You can keep things in order while enjoying the process, and you appreciate a boss who loves the Ohio State Buckeyes!
If this sounds like you, then you’re in the right place!
Who We Are
At CAN DO CREW PLUMBING, HEATING & AC, we are experiencing explosive growth and are looking for enthusiastic individuals to join our dynamic family! With a supportive and energetic team, we provide the tools and environment you need to thrive in your career. If you want to be part of a company that values your contributions and fosters personal and professional growth, we want to hear from you!
Why Choose Us?
- Established Systems: We have a robust customer base and efficient marketing strategies in place to ensure your success.
- Career Growth: Our owners are dedicated to recognizing hard work and providing opportunities for advancement.
- Supportive Environment: Join a family-oriented team where your passion for this position will be nurtured.
Benefits
We believe in rewarding our team members for their hard work. Here’s what we offer:
- Competitive Pay: Pay range from $21-26/hr.
- Comprehensive Health Benefits: Eligible for paid health benefits (Aetna HMO and PPO options), along with vision and dental insurance.
- Paid Time Off: Enjoy 5 sick days, 7 paid holidays (your birthday OFF!), and vacation based on time served.
- Retirement Savings: Participate in our 401k Retirement Plan, where you'll receive a 3.5% match when you contribute 6% of your wages!
- Steady Work: Benefit from consistent, year-round work with flexible scheduling options!
Requirements
To be successful in this role, you need:
- Experience: 2 years of customer service experience
- Bi-Lingual: this is a MUST for this position.
- Valid Driver's License: A clean driving record is essential.
- Background Check: Willingness to undergo a background check and drug test.
- Growth Mindset: A desire to learn and earn significantly while adhering to high ethical standards.
About Us
Since Doug took ownership in 2020, we have tripled our team size and gross revenues. Our aggressive yet strategic growth mindset keeps our employees engaged and passionate about their work. We strive for excellence—not perfection—and aim to make a positive impact on our community.
Ready to Join Us?
If you’re looking for more than just a job and want to be part of a team that values your contributions, apply today! Please submit your resume and a brief cover letter outlining your experience and why you’re excited to join CAN DO CREW.
Salary : $21 - $26
