What are the responsibilities and job description for the Ticketing and Customer Support Specialist position at Canaan Valley Resort?
Job Description
At Canaan Valley Resort, we pride ourselves on delivering exceptional experiences for our guests. As a Ticket Window representative, you will play a vital role in ensuring that every guest receives personalized attention and service that meets their unique needs.
Responsibilities:
- Provide information and assistance to guests regarding resort facilities, services, and activities.
- Handle ticket requests and transactions efficiently and accurately.
- Anticipate and address guest concerns and complaints in a professional and courteous manner.
- Maintain a clean and organized workspace, adhering to health and safety standards.
Requirements:
- Proven track record of providing outstanding customer service in a similar role.
- Ability to multitask and prioritize tasks effectively.
- Basic mathematical skills and accuracy with cash handling.
- Flexibility to work varied shifts, including evenings and weekends.
