What are the responsibilities and job description for the Service delivery coordinator position at Canadian Pacific?
Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.
S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network.
Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
PURPOSE OF THE POSITION :
As the Coordinator Service Delivery, you will play a key role as part of a team focused on delivering world-class service and results to our customers.
Working in Service Delivery will allow the successful applicant the opportunity to grow their knowledge in important and growing segments of our business while establishing a presence with CPKC's commercial team and advocating on behalf of customers internally when issues occur.
POSITION ACCOUNTABILITIES :
Work directly with customers and CPKC Commercial in reporting and issue resolutionInitiate resolution of customer issues and reports back to customer on plan to resolveProvide shipment information and expedites shipments to meet customer requirementsManage contacts from customers on a variety of topics;
shipment, online tools; empty supply statusInitiates proactive shipment monitoring to identify current and potential customer shipment issuesInitiate resolution with advance notification to customers when a service disruption occursIdentify systemic issues and engages the appropriate channelsEducate and encourage customers to use CPKC's online tools to access shipment informationContribute to improvements in network and asset efficiency and improving the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactionsProduce daily and weekly shipment tracking and / or performance reportsCommunicate key information to allow for effective resolution of customer issues with internal stakeholdersPOSITION REQUIREMENTS :
Bachelor's degree or Equivalent Railway ExperienceProficient in the use of a variety of computer applications, including the Microsoft Office suite of applicationsAbility to handle difficult customers and remain professional and composed, able to adjust to customers communication styleDemonstrates a high degree of customer focusAbility to communicate effectively, strong written and oral skills to respond to internal and external requests for informationStrong problem solving, organizational and planning skillsAbility to work under strict timelines and pressureResults-oriented with a sense of urgencyAbility to perform in a 24x7 environmentWHAT CP HAS TO OFFER :
Flexible and competitive benefits packageCompetitive company pension planEmployee Share Purchase PlanPerformance Incentive ProgramAnnual Fitness SubsidyPart-time Studies ProgramADDITIONAL INFORMATION :
As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Background Investigation :
The successful candidate will need to successfully complete the following clearances :
Criminal history checkReference checkManagement Conductor Program :
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP.
You may be required to obtain a certification or to maintain your current certification / qualification as a conductor or locomotive engineer.
CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals.
All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").
Req ID : 102225Department : Strategic PlanningJob Type : Full-TimePosition Type : Non-UnionLocation : Kansas City, MissouriCountry : United States% of Travel : 0-10%# of Positions : 1Job Grade : 5Job Available to : Internal & External
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Last updated : 2024-04-05
