Information Technology Support Specialist

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

The IT Support Analyst will be responsible for ensuring consistent and effective support of IT requests in a timely, courteous, and professional manner. This position will be visible throughout the company so the individual should have the ability and the desire to make a positive impact to the department and organization. The successful candidate will have IT support experience including implementation of company networks, communications systems and related software. This position reports to the IT Manager.

Primary Responsibilities:

• Develop and maintain positive relationships while always striving to attain the highest level of customer service and satisfaction
• Respond and follow up on all internal IT tickets submitted via phone, email, instant chat and walk-up requests
• Provide support for Microsoft operating systems and applications, and other CSI standard software packages
• Provide first-level IT support for Windows, Microsoft Office 365, and a variety of other applications
• Administer and provide onsite and remote support including maintenance and upgrades to the file servers, workstations, wiring topology, switches, back-up system, printers and print servers
• Administer and support the network communication systems used for customer support and software updates
• Manage software installation, upgrades, patches and problem fixes
• Manage system changes including testing, scheduling, and production implementation in compliance with approved change control process
• Ensure proper registration of license keys and licensing compliance, participate in auditing of client licensing
• Ensure all requests are tracked and logged in accordance with incident and service request management procedures
• Coordinate problem resolution with other IT support teams to ensure timeliness (e.g. Business Systems, Corporate infrastructure)
• Ability to work independently and within a global support team that includes supporting local and remote users
• Independently investigate and implement solutions to technical issues
• Implement strategies and infrastructure enhancements that will improve the reliability, integrity, security, and performance of devices and services
• Identify recurring technical issues and propose solutions to address the root of the problems
• Communicate opportunities for improved leveraging of hardware, software, and support resources including standardization
• Other projects, office and administrative duties as assigned

Required Qualifications:

• Bachelor’s degree or equivalent work experience specializing in computers, networking, information systems
• 5-8 year’s experience in an IT Support Analyst role
• Knowledge of troubleshooting Microsoft Enterprise level server software, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Intune Autopilot and MDM, Windows Active Directory, AD Azure (Entra ID), Windows Server and Exchange, and other cloud related desktop infrastructure (VOIP communications, Virtual desktops)
• Hands-on experience in troubleshooting current hardware, such as PCs (Dell, etc.), network printers, iPhones, and basic familiarity with Android
• Experience installing and configuring Windows OS, networked and local printers, and business applications
• Work experience in the systems administration and operations field, preferred
• Industry Standard certifications such as CompTIA A , ITIL, Server , Microsoft Azure Foundation Certification preferred
• Basic knowledge of VMWare and Data Storage systems
• Audio/Visual/Videoconferencing setup and troubleshooting
• Experience with IT support ticketing systems (Managed Engine, Freshservice, Service Now, etc.)
• Analytical and problem-solving skills
• Excellent verbal and written communication skills
• Work experience supporting Smartsheet, preferred

Compensation & Benefits:

Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, vacation, and sick days. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.