IT Service Desk Specialist- Manufacturing

About the Company - Canadian Solar Inc. is a vertically-integrated manufacturer of ingots, wafers, cells, solar modules (panels) and custom-designed solar power applications. Canadian Solar Inc. delivers solar power products of uncompromising quality to customers worldwide. Canadian Solar’s world class team of professionals works closely with our customers to provide them with solutions for all their solar needs. For more information on the company, please visit www.canadian-solar.com.

Position Summary:

This position provides help desk support and troubleshooting for employees at the Kentucky site. The IT helpdesk will install and maintain computer systems and network aiming for highest functionality.

Primary Responsibilities:

• Set up computers and company hardware for new hires and existing employees and based on company needs.
• Work on and resolve issues in applications like VMWare/Microsoft 365/LDAP/AD and Azure AD.
• Serve as the first point of contact for IT-related issues, including hardware, software, system or network issues.
• Establish relationships with end users and other leaders/functional managers to make sure technology support goals are met.
• Act as a direct point of contact for all end users to receive support.
• Troubleshoot and resolve problems pertaining to MS Windows operating system, workstation connectivity, MS Office, and Malware.
• Document all required information in call tracking system appropriately.
• Based at the site and on-call to handle critical support 24x7.
• Perform routine maintenance on IT systems and equipment to minimize downtime.
• Deploying and configuring new hardware and software.
• Maintain inventory of IT assets, including tracking repairs and replacements.
• Collaborate with the production team to address IT challenges that may impact operational efficiency.
• Support the IT team in monitoring network performance and resolving connectivity issues.
• Follow security protocols to ensure compliance with company policies.
• Report potential security risks or vulnerabilities to the IT supervisor.

Qualifications and Experience:

• Bachelor’s degree in information technology, computer science or other related degree is required.
• 2 years experience in the technology field; knowledge of a manufacturing industry a plus.
• Proficient in the Windows and Linux operating system, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook.
• Certifications (Preferred): CompTIA Network , Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, or similar certifications.
• Experience with troubleshooting routers, switches, and wireless access points is a plus.
• Exceptional work ethic, attention to detail, team orientation, and commitment to detail.
• Ability to multi-task and thrive in a fast-paced environment, including the willingness and ability to take initiative in assuming challenging and/or special projects.
• Demonstrate ability to interact and communicate effectively with all company employees, customers and vendors.
• Familiarity with cloud services (e.g., Microsoft 365, Azure, AWS).
• Effectively manage time and prioritize multiple tasks and responsibilities.
• Strong written, verbal and interpersonal skills required including conflict resolution.
• Fluent in both Chinese and English is preferred, suitable for use as working languages.
• Work independently and as a strong team member.
• Strong analytical and problem-solving skills.

Compensation and Benefits:

Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/life/disability program, PTO and sick days.

Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.