Job Description

Service Training Supervisor

Canadian Solar Inc. (NASDAQ: CSIQ) is a vertically integrated manufacturer of solar cells, modules, and custom‐designed solar power applications. Canadian Solar’s world‐class team of professionals works closely with our customers to provide them with solutions for all their solar needs. Founded in 2001, Canadian Solar is one of the world’s fastest‐growing companies in the solar industry and has been listed on the NASDAQ since November 2006. Canadian Solar is an equal opportunity employer.

Canadian Solar aims to power the world with solar energy and to create a cleaner Earth for future generations. Our culture and people are our most important assets and a key source of our competitive advantage. We strive to “Make the Difference” in our work by cultivating a corporate culture of equity, diversity, and inclusion, and creating a lasting positive impact on society and the communities where we operate.

As a subsidiary of Canadian Solar, e-STORAGE is a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. At the core of the e-STORAGE platform is SolBank a self manufactured, lithium-iron phosphate chemistry-based battery engineered for utility-scale applications. Through our innovative solutions, we aim to optimize grid operations, promote clean energy integration, and foster a more resilient and sustainable energy.

Position Title: Service Training Supervisor

Department: Operations/ Long Term Service

Entity:CS e-Storage

Reports To: Senior Service Manager

Location: Glendale/Tucson, AZ

 Position Summary:

The Service Training Supervisor will lead the development, implementation, and management of training programs for Battery Energy Storage Systems (BESS) under long-term service agreements. This role is crucial in ensuring that maintenance and technical personnel are equipped with the skills and knowledge to operate, troubleshoot, and maintain energy storage systems effectively and safely. The Service Training Supervisor will work closely with cross-functional teams, including engineering, operations, safety, and external partners, to deliver effective training aligned with industry standards and company objectives.

The training program initiated within the North American region will become the standard and foundation from which we transfer the training programs to the other regions. The North American training center will become the global training center that not only develops the programs but also transfers the program to other regions.

Responsibilities:

Training Program Development:

• Design and develop a comprehensive training curriculum, tasked based certification program for the integrated systems and subsystems for not only e-Storage field teams but also for 3rd party service providers.
• Develop Train the Trainer program for BESS maintenance and operations, including safety protocols, equipment handling, system diagnostics, and emergency procedures.
• Create training materials, manuals, and assessment tools tailored to meet LTSA requirements and industry standards.
• Create e-Learning modules and library for the varies training programs

Training Delivery and Coordination:

• Conduct and coordinate in-house and on-site training sessions, utilizing a combination of hands-on, virtual, and classroom-style approaches.
• Oversee the scheduling of training sessions to ensure coverage across all operational regions and compliance with LTSA timelines.

Technical Competency Evaluation:

• Evaluate trainees' competency through written, practical, and situational assessments.
• Monitor and track progress, providing feedback and additional training as needed to meet proficiency standards.

Continuous Improvement:

• Collaborate with engineering and maintenance teams to update training materials as systems are upgraded or new technologies are implemented.
• Incorporate feedback programs, designed to capture input from trainees and supervisors to improve training methods and content.
• Utilize operational data to demonstrate the effectiveness of the training program and measure the efficiencies of the technicians working within each system and subsystem.

Compliance and Safety:

• Ensure all training materials and sessions comply with local, national, and company safety regulations.
• Implement safety training specific to high-voltage systems, battery chemistry, fire suppression systems, and incident response protocol.
• Equipment Lock-out Tag out specific training as per company standards and protocols

Documentation and Reporting:

• Maintain accurate records of training attendance, performance, and certifications.
• Provide regular reports to management on training outcomes, skill gaps, and compliance with LTSA requirements.

 Required Qualifications and Skills:

• Bachelor’s degree in electrical engineering, Renewable Energy, or related field. Equivalent experience may be considered.
• Minimum 5 years of experience in the battery energy storage or renewable energy sector.
• Proven experience in training program design and delivery, particularly in a technical field.
• Strong knowledge of BESS technology, LTSA requirements, and industry safety standards.
• Excellent communication and presentation skills, with the ability to engage diverse audiences.
• Certification in training methodologies or adult education (e.g., Train the Trainer) is an advantage.
• Proficiency with Microsoft Office Suite and learning management systems (LMS) preferred.

Skills and Competencies:

• Technical expertise in battery storage systems and related safety protocols.
• Ability to translate complex technical information into accessible training material.
• Strong organizational and project management skills.
• Excellent interpersonal skills with a focus on mentorship and development.
• Adaptability to work in a fast-paced, evolving environment with a commitment to continuous learning.

Work Conditions:

• Office and on-site (battery energy storage facility) work environment.
• Occasional travel required for on-site training delivery and system assessments.
• May involve working around high-voltage equipment and in varying weather conditions.

Compensation & Benefits:

Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, vacation, and sick days.

Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.