What are the responsibilities and job description for the Call Center Specialist I (FT) position at Canandaigua National Bank & Trust Co?
Call Center Specialist
Canandaigua National Bank & Trust
Location: Pittsford, NY
What does a Call Center Specialist do at CNB?
At CNB, our team-oriented culture is second to none. What truly sets CNB apart is the quality and commitment of our employees. The Call Center Specialist at CNB is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs.
This position is expected to work in person at 1150 Pittsford Victor Road in Pittsford, NY
What competencies are needed to be successful in this role?
- A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
- A minimum of one (1) year of experience in a customer service focused role required.
- A minimum of one (1) year of banking experience is preferred.
- Excellent communication and interpersonal skills.
- Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities.
- Ability to work in a confidential and time sensitive environment is essential.
- Moderate ability to analyze and categorize data.
What does a successful first year in this position look like?
- Contribute to the team success by answering incoming calls placed by CNB customers.
- Successfully complete training associated with product lines, internal operations and customer service functions.
- Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services.
- Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need.
- Accurately log and manage customer activity and communication in the appropriate systems.
- Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices.
What makes working at CNB different?
At CNB, we are Investing in You. Our strong corporate culture is based upon seven Core Values: Honesty and Integrity, Responsibility, Teamwork, Respect, Innovation, Professionalism, and Commitment. Our culture nurtures passionate employees and offers great rewards including:
- Medical, Dental, Vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
- Paid Holidays, Vacation, and Sick time.
- Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
- Training & Development Opportunities.
- Tuition Assistance.
- Volunteer Opportunities.
- Award Winning Wellness program that promotes a solid work/life balance.
- Banking perks and discount programs.
Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 125 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.
As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At CNB, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.
As the only local, full-service, community-owned financial institution in the Rochester area, Canandaigua National Bank & Trust is Investing in You. If you want to be a part of something special, join us today!
Compensation range- $20-$21 per hour
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.
Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Salary : $20 - $21
