Call Center Specialist I (FT)

Call Center Specialist

Canandaigua National Bank & Trust

Location : Pittsford, NY

What does a Call Center Specialist do at CNB? At CNB, our team-oriented culture is second to none. What truly sets CNB apart is the quality and commitment of our employees. The Call Center Specialist at CNB is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs.

This position is expected to work in person at 1150 Pittsford Victor Road in Pittsford, NY

What competencies are needed to be successful in this role?

• A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
• A minimum of one (1) year of experience in a customer service focused role required.
• A minimum of one (1) year of banking experience is preferred.
• Excellent communication and interpersonal skills.
• Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities.
• Ability to work in a confidential and time sensitive environment is essential.
• Moderate ability to analyze and categorize data.

What does a successful first year in this position look like?

What makes working at CNB different?

At CNB, we are Investing in You . Our strong corporate culture is based upon seven Core Values : Honesty and Integrity, Responsibility, Teamwork, Respect, Innovation, Professionalism, and Commitment. Our culture nurtures passionate employees and offers great rewards including :

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 125 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus : to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At CNB, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

As the only local, full-service, community-owned financial institution in the Rochester area, Canandaigua National Bank & Trust is Investing in You . If you want to be a part of something special, join us today!

Compensation range- $20-$21 per hour

The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran

Salary : $20 - $21