Food Runner- Rising Tide

With the exception of those hired with the temporary/seasonal designation, all team members are employed under the Variable Hours designation. Actual hours worked will be averaged after the first year of consecutive employment in position to determine each member’s FT or PT status going forward.

With the exception of those hired with the temporary/seasonal designation, all team members are employed under the Variable Hours designation. Actual hours worked will be averaged after the first year of consecutive employment in position to determine each member’s FT or PT status going forward.

ROLE PURPOSE

The Food Runner at RISING TIDE tap & table is a key contributor to the guest experience - personifying our brand promise. All actions by this individuals in this position should represent the brand principles - “Crafted, Crave-able, Gather Round & Share, Big Hearted and Travel & Guide.” Our people set themselves apart through Confidence, Knowledge, Our Place in the Community and an unyielding Drive to Engage with our Guests.

 To maintain consistency in product execution and ensure all food from the Kitchen is presented to standard and in timely delivery to the Guest.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Guarantees 100% recipe adherence by working closely with the Expo in verifying all prepared food meets Rising Tide standards, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.  
• Works to support the direction of the shift’s Expo to complete all plates/trays and menu items with appropriate sauces/garnishes.
• Accurately deliver menu items to guests by using pivot point seating standards – announcing and complimenting each item. Follows through with any additional guest requests and informs server/bartender of the same.
  • During the delivery of food, communicates with guests concerning any pending issues or obstacles and informs server/bartender of the same.
• Works to support the direction of the shift’s Expo in taking on primary responsibility for assembling and packaging To-Go orders to standards. When complete, delivers them to the Host Stand for Guest pickup.
• Stocks/organizes product on expo finish line and ensures rotation of product throughout the shift. May also complete projects as assigned such as front line sweeps and organizing product in coolers, dry storage, and freezers during non peak periods.
• Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly on a daily basis.

MEASURES OF SUCCESS

• Throughput times exceed company standards
• Guest and team member feedback on quality of service, productivity, relationships and partnership (minimum standards to be set by internal metrics)
• HDI Audits meet/exceeds company standards
• 100% Recipe Adherence (including plating and garnishing final product)

QUALIFICATION REQUIREMENTS

• Must demonstrate 100% menu knowledge through procedures and product garnishments
• Must be able to work in a fast-paced, high volume stressful environment
• Completed Certified Professional Food Handler Certification
• Must be able to walk and stand during entire shift
• Must be able to bend frequently, working indoors 75%; outdoors 25%
• Must be able to lift and carry sacks and cases of up to 70lbs, up to 20 times per shift: placing these items on high shelves and walk-in freezers
• Must speak clearly to communicate with others
• Must be able to communicate with requests from Expo, Servers, and Bartenders in a work environment with frequent loud background noise
• Must be able to read orders on the KMS screen

COMPETENCIES

PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service.

• Understands how their role impacts the Guest.
• Displays a caring attitude towards Guests.
• Contributes to the Guest experience through knowledge of job and products.
• Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles special requests in a responsive and positive way.
• Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION – Keeps the lines of communication positive, open and productive.

• Pays close attention to Guests' and coworkers’ special requests to ensure accuracy.
• Responds positively to conflict situations and works to find appropriate solutions.  
• Keeps interaction positive and productive; avoids conveying negative messages.  
• Shares information with others to raise awareness of potential needs and concerns.
• Listens carefully and attentively to others without interrupting.  
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.  
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE – Keeps it fun and keeps up with the pace.

• Shows Guests and Team Members that (s)he genuinely enjoys the job.  
• Displays passion, energy and pride in doing the job right.  
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.  
• Focuses on the way (s)he approaches a task, not just the task itself.
• Takes independent action to improve existing systems and processes.  
• Enthusiastically promotes the Rising Tide brand and menu items.

RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results.  

• Arrives on time and ready to work dressed in proper uniform.  
• Attends all required shift meetings and is prepared to contribute.
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to complaints about food quality issues by taking ownership and solving the problem quickly and properly.  
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Easily adjusts to meet changing demands and new responsibilities.  
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.  
• Maintains an even-tempered demeanor even in stressful situations.  
• Responds calmly to problems and controls emotional reactions.
• Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members.